Parts Procurement Specialist - Remote - Milwaukee, WI Area

JOB OVERVIEW: This position is responsible for supporting the processing of all parts orders for our customers, Field Sales Consultants, as well as follow-up on orders placed by our Equipment Service Technicians. It includes processing in-transit requests for parts stocked in our WCS warehouses or placing drop ship orders from our vendors for non-stocked items. Ability to multitask and handle a high call volume is essential. TSM will also be responsible to follow up on open RMA’s and help facilitate return authorizations through our vendors. KEY RESPONSIBILITIES: Responsible for processing all parts orders Enters, updates and retrieves information through various computer systems Handles part inquiries, including questions, concerns and searches. Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems. Communicates with both internal and external customers regarding the status of parts orders through phone and email. Expedite priority part shipments and follows up with suppliers to verify delivery. Answer general questions from customers about equipment and service. Obtain, update and maintain RMA’s from vendors to facilitate warranty returns. Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders. Work with Vendor Tech Services to help identify correct parts. Participate in special projects and performs other duties as required. SPECIFIC KNOWLEDGE & SKILLS: Customer service oriented and ability to work with complex issues, reading schematics, identifying parts Ability to multitask utilizing multiple computer systems Very good interpersonal communication skills Very good written and verbal communication skills Ability to handle a high call volume GENERAL SKILLS & COMPETENCIES: Very good time management skills and the ability to prioritize work and meet deadlines Very good attention to detail and accuracy Customer service oriented and ability to work with complex issues Ability to plan and arrange activities Very good interpersonal communication skills Very good written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Establish productive working relationships at multiple levels within the organization TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required MINIMUM WORK EXPERIENCE: Typically 2 or more years of related experience. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: [email protected] UK and Ireland Candidates: [email protected] Australia and New Zealand Candidates: [email protected] Malaysia Candidates: [email protected] Italy Candidates: [email protected] It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.