Operations Engineer

Lakeview Loan Servicing, LLC. is dedicated to delivering high-quality products and services to its customers. They are seeking a motivated Operations Engineer to join their technology operations team, responsible for troubleshooting and maintaining infrastructure, applications, and networks to ensure uptime and stability.

Responsibilities

• Serve as the first point of contact for technical incidents, alerts, and service requests
• Triage and resolve server, network, and application issues - escalating to senior engineers, when necessary, with full context and documentation
• Monitor system health through tools such as New Relic and native cloud monitoring services
• Document all troubleshooting steps, findings, and resolutions within the ticketing system for accountability and knowledge sharing
• Follow incident management and escalation procedures to maintain SLA compliance
• Support patching, system checks, and maintenance windows
• Collaborate with Engineering teams to ensure handoffs are complete and actionable
• Participate in on-call rotations and assist during outages or critical events
• Contribute to improving runbooks, knowledge base articles, and monitoring dashboards
• Demonstrate composure under pressure - calmly collecting data, correlating symptoms, and maintaining communication during incidents
• Collaborate closely with Application Support, IT Security, and Development teams to troubleshoot and resolve cross-system issues
• Participate in post-incident reviews to identify root causes and propose process improvements
• Partner with senior engineers to identify automation opportunities and streamline manual operational tasks
• Other duties as assigned by leadership

Skills

• 1-3 years of experience in IT operations, helpdesk, or systems support is required
• Strong troubleshooting skills across Windows Server, networking, and application environments
• Basic familiarity with Azure (preferred) and/or AWS environments
• Experience using monitoring platforms like New Relic, Datadog, or similar tools
• Working knowledge of Active Directory, DNS, load balancers, and firewalls is a plus
• Understanding of incident and change management practices (ITIL familiarity a plus)
• Excellent written communication - especially in documenting tickets and escalations clearly
• Strong interpersonal communication skills; ability to work collaboratively across multiple teams and time zones
• Ability to multitask and stay composed in high-pressure situations
• A growth mindset with a desire to learn automation, scripting, and deeper infrastructure concepts is a plus

Company Overview

Company H1B Sponsorship