Member Services Representative – Payments Processing, Digital Operations & Funds Transfer Specialist | Remote Customer Service Role

About arenaflex

Welcome to arenaflex, where innovation meets exceptional service in the dynamic world of financial operations. At arenaflex, we believe that every transaction tells a story, and every member interaction is an opportunity to create lasting relationships. As a leader in payments and digital banking solutions, we're dedicated to providing seamless financial experiences that empower our members to achieve their goals.

Our commitment to excellence extends beyond just processing transactions—we're building the future of digital banking. When you join the arenaflex family, you're not just accepting a job; you're embarking on a career journey that will challenge you, grow your expertise, and reward your dedication. Whether you're processing payments, handling funds transfers, or assisting our members with their banking needs, you'll play a vital role in keeping our operations running smoothly.

We're looking for a talented individual who thrives in a fast-paced environment, possesses exceptional attention to detail, and genuinely enjoys helping others. If you're ready to explore a world of possibilities—both in your career and beyond—arenaflex is the place for you.

Why You'll Love Working at arenaflex

This position is a vital part of our Payments and Digital Operations team within the arenaflex Credit Union division. In this role, you'll be responsible for daily operations related to check processing, item handling, direct payments, and funds transfers. You'll work with cutting-edge banking technology and collaborate with talented professionals who share your commitment to excellence.

At arenaflex, we understand that our employees are our greatest asset. That's why we invest in your growth, provide comprehensive training, and offer competitive compensation that recognizes your contributions. You'll have the opportunity to develop specialized skills in banking operations, fraud prevention, and member services—skills that will serve you throughout your career.

What You'll Do

As a Member Services Representative in our Payments and Digital Operations division, you'll handle a variety of critical functions that keep our financial services running smoothly. Your daily responsibilities will include:

• Complete data entry and reconciliation functions: Accurately process and maintain financial records while ensuring all transactions are properly documented and balanced.


• Coordinate return items: Work with individuals, external vendors, the Federal Reserve, and other financial institutions to resolve returned items and ensure proper handling of exception transactions.


• Support fraud resolution: Assist different departments with fraud prevention, member inquiries, and related general ledger account reconciliation to protect our members and organization.


• Process assigned cases and exercises: Handle specific cases and tasks as assigned, ensuring timely completion and accurate documentation.


• Ensure regulatory compliance: Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations, as well as Federal Banking regulations.


• Process various payment types: Handle advance payments, multi-record and member deposits, credit card payments, and other checks including IRA, bankruptcy, and estate checks.


• Review and approve digital banking products: Analyze and approve Remote Deposit, Mobile, ATM, and other image-enabled products while ensuring security and compliance.


• Handle account adjustments: Log, research, and make necessary GL, account changes, and/or returns in a timely and accurate manner.


• Process stop payments and check sequencing: Manage stop payment requests and ensure proper check sequencing for all transactions.


• Complete daily reconciliation and branch closing: Perform end-of-day reconciliation processes and coordinate branch closing activities.


• Process funds transfer requests: Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests.


• Verify funds transfer information: Research and verify incoming and outgoing funds transfer information to ensure accuracy and security.


• Communicate with vendors: Coordinate with external vendors to handle funds transfers and resolve any issues that may arise.


• Stay informed on regulations: Understand and remain aware of outgoing and incoming funds transfer regulations to maintain compliance.


• Handle specialized transactions: Process check returns, research member returned checks for draft adjustments, process member checks, verify members for social security transfers, and handle Federal Reserve verifying and releasing funds transfers.


• Process late returns and special items: Complete daily processing of workflows related to late returns, source of receipts, foreign collections, and legal charges.


• Maintain confidentiality and security: Ensure the security and confidentiality of all account information necessary for your work, and ensure compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

What You'll Need for Success

Minimum Qualifications

• Education: Bachelor's Degree preferred, though equivalent experience will be considered


• Technical Skills: Intermediate Microsoft Excel and Word proficiency


• Work Environment: Ability to work extended hours as needed to meet business needs

Preferred Qualifications

• Previous client/member service experience in a financial services environment


• Prior banking or Credit Union experience


• Familiarity with Episys/Symitar systems and wire processing procedures

Essential Skills and Competencies

• Technical Proficiency: Skilled in Microsoft Office software (Word, Excel, Access, PowerPoint) acquired through either work experience with the software or training and hands-on usage.


• Customer Service Excellence: Ability to exercise excellent customer service skills and maintain professionalism in all interactions.


• Multi-tasking Abilities: Capacity to act in a fast-moving environment, handle multiple tasks, and function as an essential part of a team.


• Analytical Skills: Ability to perform numerical calculations and analyze data accurately.


• Time Management: Capacity to effectively prioritize work and meet deadlines under high volume pressure.


• Flexibility: Ability to be broadly educated and perform any role assigned within the division.


• Professional Communication: Ability to interact professionally with all employees and members.


• Independent Work: Capacity to work independently with minimal supervision.


• Self-Motivation: Ability to self-motivate with strong organizational skills and attention to detail.


• Dependability: Capacity to maintain good performance and attendance records.


• Compliance Clearance: Must pass appropriate arenaflex and Credit Union pre-employment compliance checks.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our employees' futures. As a Member Services Representative, you'll gain invaluable experience in the financial services industry that can serve as a foundation for various career paths. Many of our leadership team members started in entry-level positions and worked their way up through dedication and continuous learning.

You'll have access to ongoing training programs that will help you develop specialized skills in payments processing, fraud prevention, and member relations. We encourage professional development through tuition assistance programs, certification support, and internal mobility opportunities. Whether you aspire to advance into supervisory roles, specialize in compliance and risk management, or transition into other areas of our organization, arenaflex provides the resources and support to help you achieve your career goals.

Work Environment and Culture

Our work environment is built on a foundation of respect, collaboration, and innovation. We foster a culture where diverse perspectives are valued, and every team member has the opportunity to contribute to our success. At arenaflex, you'll find a supportive atmosphere where your contributions are recognized and rewarded.

We believe in work-life balance and understand the importance of flexibility in today's fast-paced world. Our team members enjoy a collaborative atmosphere where open communication is encouraged, and ideas are welcomed. You'll work alongside talented professionals who are passionate about what they do and committed to delivering exceptional service to our members.

Diversity and inclusion are at the heart of everything we do. Our Employee Business Resource Groups are focused on connecting our team members to our members, vendors, communities, and stakeholders. These groups help team members reach their full potential and create an inclusive workplace that addresses and exceeds the needs of our diverse world.

Compensation and Benefits

We offer a competitive hourly rate of $20 per hour, reflecting our commitment to recognizing the value our team members bring to the organization. In addition to competitive pay, arenaflex provides a comprehensive benefits package designed to support your overall well-being:

• Health Benefits: From day one, you'll have access to health, dental, prescription, and vision benefits to help you stay well. We also offer virtual doctor visits and flexible spending accounts.


• Wellness Programs: We want you to be your best self—that's why our wellness programs provide you with the appropriate tools, resources, and support you need.


• 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available following one year of service.


• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join the arenaflex Family

Are you ready to make a meaningful impact while building a rewarding career? At arenaflex, you'll find more than just a job—you'll discover a community that values your contributions and supports your growth. Whether you're helping a member resolve a transaction issue, processing a complex funds transfer, or ensuring compliance with banking regulations, your work matters.

We invite you to bring your skills, enthusiasm, and passion for customer service to our team. If you're ready to take the next step in your career and join an organization that treats its employees like family, we encourage you to apply today. Come be part of something special at arenaflex, where your journey awaits and your potential has no limits.

Ready to begin your adventure? Apply now and discover why arenaflex is a great place to work, grow, and thrive. We can't wait to welcome you to our team!