Implementation Associate

Stream is on a mission to bring financial wellbeing to all workers, partnering with well-known employers to provide fairer financial services. As an Implementation Associate, you will support the onboarding of new clients, coordinating kickoff calls and assisting with project setups while learning the implementation lifecycle.

Responsibilities

• Preparing and executing kickoff calls: Coordinate sales handover. Schedule, prepare for, and execute kickoff calls with new SMB clients. You'll be the one keeping things organized and ensuring clients feel confident from day one
• Track decisions and configurations: Keep a clear record of client decisions, configuration choices, and open items so nothing falls through the cracks
• Support launch day: Be hands-on and ready for feedback on go-live day, help the team monitor activity, resolve issues in real time, and ensure a smooth experience for clients and their employees
• Assist with configuration: Learn the various Stream configurations and help set up the Stream platform for new clients, working closely with Implementation Managers
• Support the team: Wherever the team needs help - whether that's pulling together project status updates, coordinating with internal teams, or jumping on a client call - you're ready to contribute

Skills

• A recent graduate ready to get to work: You've recently finished your degree (or are about to) and you're eager to get started
• Genuinely curious about FinTech: You're interested in how financial tools can make a real difference in people's lives
• A can-do attitude: No task is too small. You jump in, figure it out, and get it done
• Organized and detail-oriented: You're someone who takes pride in keeping things accurate, up to date, and easy for others to follow
• A team player: You enjoy being part of a team and learning from people around you

Benefits

• 15 Days vacation increasing to 20 days after one year of service in addition to federal holidays, as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• 12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service
• Health, dental and vision benefits (a number of these benefits are paid in full for the employee)
• We want to invest in you financially, so we have a 401K program
• Access to Stream

Company Overview