Associate, Partner Services

Mediaocean is a leading platform in the advertising industry that connects media, technology, and data. As a Partner Success Associate, you will manage daily partner needs, troubleshoot issues, and enhance partner satisfaction while supporting onboarding and project management activities.

Responsibilities

• You’ll assist with onboarding agency and customer teams, guide them as they learn the platform, and help them understand how to get the most out of it
• Support daily project management activities, including implementation tasks, QA, and reporting needs across Local TV, Radio, National TV, and Digital campaigns
• Organize and facilitate internal and external meetings by preparing agendas, capturing detailed notes, and driving follow-ups to ensure progress
• Build and nurture strong relationships with assigned partners and agency teams to support long-term success and collaboration
• Create and maintain comprehensive account documentation—such as billing information, technical specs, contacts, and business goals—ensuring accuracy, organization, and visibility across cross-functional teams
• Participate in strategic discussions and workshops with assigned clients and agency stakeholders
• Assist with Salesforce maintenance, monthly pacing reviews, and billing processes for your assigned accounts
• Uphold process workflows and SLAs to ensure consistent and reliable delivery for internal and external teams
• Support clear, timely communication to keep stakeholders informed and aligned on expectations

Skills

• Motivated, eager to learn, and excited about the advertising space and helping partners succeed
• A clear and friendly communicator who can build trust and positive relationships with both partners and internal teams
• Organized and attentive to detail, with the ability to manage multiple tasks and follow through reliably
• Curious and proactive, willing to dive into new technical and business concepts to better support partners and solve problems
• Comfortable keeping documentation up to date and learning tools like Salesforce, Smartsheet, Zendesk, and Jira as part of daily workflows
• A collaborative team player who enjoys working in fast-paced environments and learning from a variety of perspectives
• Ability to support go-to-market efforts, improving processes, and helping drive adoption of new solutions
• Focused on contributing to meaningful outcomes that create value for partners and the organization
• Experience with web service tools, such as Postman

Benefits

• Open Paid Time Off (PTO)
• Flexible schedule
• Company holidays
• 12 weeks of paid parental leave (after 6 months of employment)
• Competitive salary
• Full benefits package starting on your first day
• Referral bonuses
• Recognition awards
• 401(k) with company match
• Company HSA contribution up to $2,400
• Medical/Dental/Vision/Pharmacy
• Health Savings Account (HSA)/Flexible Spending Account (FSA)
• Mental health support
• Life & Disability insurance
• Family planning & fertility benefits
• Pet insurance
• Legal & ID theft protection
• Retirement planning
• Medicare assistance
• Employee Assistance Program (EAP)
• Professional training/Tuition reimbursement
• Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York)
• Wellness Seminars (physical, mental, financial, social)
• Opportunities to compete in companywide health challenges with prizes
• Professional development with a dedicated Talent Development team
• Employee Resource Groups (ERGs)
• Philanthropy & awareness programs
• Mentorship programs
• In-office and virtual events & celebrations
• Various volunteer & donation opportunities
• Innovative and collaborative work environment
• Enjoy fresh bagels and company-paid lunches in-office twice a week

Company Overview