Hybrid Field Sales Representative - Medicare (OH, IL, PA, TX, FL, MO)

CVS Health is focused on building a more connected and compassionate health experience. The Hybrid Field Sales Representative is responsible for driving sales growth through managing a book of business and engaging with members both in person and via phone, while also ensuring compliance with Medicare sales requirements.

Responsibilities

• Acquire, convert, and retain new and existing members through a combination of field based programs, including face to face appointments, retail engagements, provider relationships, centers of influence, referrals, and inbound and outbound calls
• Assess customer needs using consultative, needs based questioning and active listening to recommend appropriate Medicare products and services
• Own the end to end member relationship throughout the year, serving as the primary point of contact for plan, benefit, product, and service inquiries, and resolving product utilization issues
• Accurately document sales activities, call interactions, leads, and center of influence relationships within the hybrid field sales technology platforms
• Achieve sales, quality, retention, and performance goals while adhering to state, federal, and CMS Medicare sales requirements, including secret shopper and quality standards
• Continuously develop sales, product, and system knowledge to support customer acquisition metrics, key performance indicators, and professional growth

Skills

• Bachelor's degree or 1-2 years of experience selling Medicare products, including Medicare Advantage and Medicare Supplement plans
• Ability to obtain a Life and Health insurance license within 60 days of employment start date
• Strong communication, presentation, and listening skills with the ability to perform consultative selling conversations in person and by phone
• Proven ability to build, manage, and grow a book of business in a fast paced, performance driven environment
• Strong problem solving, decision making, and basic mathematical skills without reliance on a calculator
• Regular and reliable attendance, ability to travel locally as required, and willingness to perform additional duties as assigned by leadership
• High level of proficiency with computers, Microsoft Office, and sales related technology systems, with the ability to multitask while on calls
• Self-motivated, adaptable, and resilient, with the ability to remain professional when handling dissatisfied customers
• Demonstrated growth mindset, collaboration skills, and commitment to continuous development
• Experience assessing consumer needs and applying cost benefit analysis to recommend solutions
• Demonstrated success achieving or exceeding sales goals
• Creative and strategic thinker with the ability to develop innovative solutions for customers

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Company Overview