HVAC/R Service Coordinator

DVL Group, Inc. is a nationally certified Great Place To Work Company since 2018, seeking an HVAC/R Service Coordinator to join their Thermal Services Department. The role involves managing service dispatch, handling service calls, and coordinating with various departments to ensure timely and accurate service delivery.

Responsibilities

• Work with other dispatchers to answer daily HVAC (aka Thermal) service calls, repairs, and requests that come into the PA Service Department
• Process service tickets through the Company business solution (Acumatica / Service Trade) including parts orders, customer follow-ups and sales follow-ups
• Send prestart-up checklists and service authorizations as needed to schedule work for technicians
• Create preventive maintenance (PM) tickets once the contract is entered into Acumatica/ Service Trade
• Update each contract list with updated details
• Confirmation of thermal service calls with customers for proper dispatching
• Verify customer account details to dispatch service including billing terms
• Thoroughly understand thermal billing process and assist Billing Coordinators when needed
• Review project budgets for proper service coordination
• Follow up on open thermal customer service matters such as service reports and emergency service requests
• Provide dispatch back-up when necessary for the other offices when needed

Skills

• High School Diploma is required
• One year of recent and relevant dispatching experience required
• Recent and relevant service customer experience
• Excellent phone etiquette experience
• Experience working in a fast-paced and demanding environment
• Experience working under pressure, with multiple deadlines and within an ever-changing high paced team environment
• Attention to detail and strong organizational skills
• Good time management skills
• Proficient with Microsoft Office Suite – Excel, Word, Outlook and past CRM exposure
• Bachelor's degree preferred
• HVAC/Mechanical dispatching experience highly preferred

Benefits

• Fully Company paid Employee Stock Ownership Retirement Plan (ESOP)
• 401(k) Retirement Program and Company Match
• Medical & Prescription Drug
• Dental
• Voluntary Vision
• 15 Paid Time Off days
• Volunteer Paid Time Off plus 10 Holidays per calendar year
• FREE Short & Long-Term Disability
• FREE Basic Life/AD&D
• Voluntary Supplemental Life insurance
• Flexible Spending Accounts (Health Care and Dependent Care)
• Employee Assistance Program
• Health Advocate
• Tuition Reimbursement

Company Overview