Help Desk Technician

Resolve I.T. is a group of highly talented business professionals specializing in helping clients improve productivity through efficient IT solutions. The Help Desk Technician role involves providing remote IT support, diagnosing issues, and ensuring client satisfaction while identifying opportunities for improvement.

Responsibilities

• Respond to and resolve IT-related issues via email, phone, or other methods
• Maintain accurate documentation of actions and solutions
• Identify recurring problems and recommend permanent fixes
• Deliver clear, non-technical explanations to clients
• Support team collaboration with a “Team Above Self” approach

Skills

• 1+ years' experience in IT support or network management
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Knowledge of Windows operating systems and basic networking
• A proactive, adaptable, and team-focused attitude

Benefits

• Life Insurance
• 401K
• Paid vacation

Company Overview