Join arenaflex: Where Technology Meets Aviation Excellence

Are you ready to take your career to new heights with one of the most innovative organizations in the aviation industry? At arenaflex, we don't just connect people to destinations around the world—we connect talented professionals to careers that challenge, inspire, and reward them. We're currently seeking an experienced IT Business Analyst to join our IT Facilities Management team in Atlanta, where you'll play a critical role in maintaining the technological infrastructure that keeps our operations running smoothly across airports and communication facilities.

This is a fantastic opportunity for a detail-oriented professional who thrives in a dynamic environment and wants to be part of a team that values integrity, innovation, and excellence. If you're passionate about IT infrastructure, project management, and want to make your mark in the aviation industry, we invite you to explore this exciting opportunity with arenaflex.

About arenaflex

At arenaflex, we believe that great journeys begin with great teams. As a leading figure in the aviation industry, we've built our reputation on reliability, customer service, and operational excellence. Our commitment to innovation has made us a preferred choice for millions of travelers worldwide, and our dedication to our employees sets us apart as an employer of choice.

Our IT department is the backbone of our operations, ensuring that critical systems function seamlessly across our entire network. From data centers to communication rooms, from airport facilities to corporate campuses, our IT professionals work tirelessly to maintain the infrastructure that keeps our planes flying and our customers satisfied. Join arenaflex, and you'll become part of a team that's shaping the future of aviation technology.

Position Overview: IT Business Analyst – IT Facilities

As an IT Business Analyst specializing in IT Facilities Management, you will provide expert IT administration, project management, and operational support to ensure the functional sustainability of the critical infrastructure that supports our airport communication spaces for arenaflex's IT Facilities Group. This role is essential to maintaining our operational excellence and ensuring uninterrupted service across all our facilities.

You will be responsible for overseeing the management of site implementations, inventories, infrastructure planning, accompanying, maintenance strategies, and break/fix services for critical data center infrastructure, IT certification labs, and remote communication room critical environment equipment. Your expertise will be instrumental in supporting our client application and engineering teams with workstations, hardware, and access to test their applications.

Key Responsibilities

In this role, you will be entrusted with a comprehensive set of responsibilities that are vital to our operational success:

IT Administration and Support: Provide expert IT administration of professional services, project management, and support to ensure the functional sustainability of critical infrastructure supporting airport communication spaces for arenaflex's IT Facilities Group.

Site Implementation Management: Oversee all site implementations, inventories, infrastructure planning, maintenance strategies, and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room critical climate equipment.

IT Lab Support: Provide IT support for labs to align our client application and engineering teams with workstations, hardware, and access to test their applications effectively.

Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms.

Infrastructure Management: Manage, operate, maintain, and monitor all critical facilities infrastructure for data center and remote communication room equipment.

Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure.

Network Integrity: Support IT Facilities grounds fiber ring to maintain the integrity and service continuity of the airport and campus facilities underground fiber ring.

Policy Implementation: Recommend and implement departmental policies, guidelines, regulations, and procedures while ensuring compliance with all governing corporate standards and guidelines.

Project Management: Manage projects for data center and remote communication room standards capital improvements, upgrades, and enhancements.

Vendor Management: Select IT and critical facilities services, ensuring accurate documentation, securing best prices for products and services, and ensuring that vendors meet their contractual obligations.

Space and Power Management: Manage space, UPS power, and critical cooling capacity effectively.

Capital Forecasting: Perform capital forecasting and project management for airport critical equipment lifecycle replacement.

Corporate Real Estate Support: Support Corporate Real Estate projects that involve remote communication room design/work as an IT Facilities representative and on-site assessment reporting.

Electrical and Climate Systems: Manage the design, implementation, and vendor support of appropriate electrical power, A/C, fire suppression, security, floor support, and cabling programs for communication rooms.

Support Services: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment.

Operational Sustainability: Ensure operational sustainability of airport critical climate infrastructure.

Standards Creation: Create Design Standards for Remote Communication Room Space, UPS, air conditioning, generators, and Fire Life and Safety (FLS) systems.

Incident Management: Provide remote incident management resolution for airport critical equipment.

Installation Support: Provide remote installation, configuration, and operational assistance.

Change Control: Maintain strict adherence to change control activities.

Priority Management: Balance multiple priorities within established time limitations.

Flexibility: Demonstrate flexibility to support operations with changing shifts, extended hours, and emergency on-call requirements.

Documentation: Review and store maintenance records, ensuring inconsistencies are remediated.

Communication: Build and maintain effective communication and relationships with supervisory teams, vendors, and peers.

Safety Commitment: Consistently prioritize safety and security of self, others, and personal data.

Essential Qualifications

To succeed in this role, you must possess the following minimum qualifications:

Bachelor's Degree from an accredited institution

Strong written and verbal communication skills

In-depth knowledge of data center technology and critical facilities infrastructure

Project management experience with remote communication room standards capital improvements, upgrades, and enhancements

Capital forecasting and project management experience for airport critical equipment lifecycle replacement

Experience supporting Corporate Real Estate projects as an IT Facilities representative

Proficiency in space, UPS power, and critical cooling capacity management

Ability to select critical facilities services with accurate documentation and vendor management

Experience managing the design, implementation, and vendor support of electrical power, A/C, fire suppression, security, floor support, and cabling programs

Ability to provide proactive and break-fix support for alarm/ticket remediation

Capability to develop Design Standards for Remote Communication Room Space, UPS, air conditioning, generators, and Fire Life and Safety systems

Strong organizational skills with the ability to balance multiple priorities within established time limitations

Flexibility to work varying shifts, extended hours, and respond to emergency requirements

Dedication to maintaining safety and security standards

Preferred Qualifications

While the following qualifications are not required, they will give you a competitive edge:

Four-year degree or five or more years of relevant experience

Trade School Graduate with relevant technical background

IT Project Management Experience (minimum 2 years) within a high-availability communication room and/or data center operating environment

Experience with daily operational requirements and the operation of production systems and equipment

Industry certifications related to data center operations, facilities management, or project management

Why You'll Love Working at arenaflex

At arenaflex, our culture is founded on a shared commitment to living our values—Integrity, Honesty, Respect, Diligence, and Employee Service—always, in everything we do. We believe that when our employees thrive, our organization thrives. That's why we've created a comprehensive benefits package designed to support you both professionally and personally.

Competitive Compensation

Competitive salary starting at $26/hour

Performance incentives to reward your hard work and dedication

Industry-leading profit sharing programs

401(k) with generous direct contribution and company match

Time Off and Leave

Paid time off including vacation, holidays, and personal days

Generous leave policies to support work-life balance

Comprehensive Health Benefits

Extensive health benefits including medical, dental, and vision coverage

Short-term and long-term disability benefits

Life benefits to protect you and your family

Wellness Programs

Wellness programs supporting physical, emotional, social, and financial health

Access to employee assistance programs offering support for you and your family

Free financial education and resources

Extensive resources supporting mental health counseling

Travel Benefits

Domestic and international flight benefits for employees and qualified dependents

Opportunity to explore the world while building your career

Career Development

Career development programs to help you achieve your long-term career goals

Professional growth opportunities within a globally recognized organization

Access to training and development resources

Additional Perks

Access to more than 500 discounts and specialty savings through arenaflex Perks

Discounts on car and hotel rentals

Auto, homeowners, and pet insurance options

Employee discount programs

Work Environment

You'll be joining a dynamic team in Atlanta, where you'll have the opportunity to work with cutting-edge technology in a fast-paced aviation environment. Our IT Facilities team is collaborative, supportive, and committed to excellence. We value innovation, problem-solving, and the ability to adapt to changing circumstances.

This position requires flexibility, as you may need to support operations with changing shifts, extended hours, and emergency on-call requirements. The ability to respond quickly and effectively to emerging issues is crucial to success in this role.

Ready to Take Flight?

If you're ready to join a team that's committed to excellence and innovation in aviation technology, we encourage you to apply for this exciting opportunity. At arenaflex, you'll find more than just a job—you'll find a career path with endless possibilities for growth and development.

Our recruitment process is designed to help us get to know you better and understand how your skills and experience align with our needs. We look forward to learning about your background and discussing how you can contribute to our team.

Apply today and take the first step toward an rewarding career with arenaflex. We can't wait to welcome you aboard!

arenaflex is an equal opportunity employer. We value diversity and inclusion and are committed to creating a workplace where everyone can thrive.

Experienced IT Business Analyst – IT Facilities Management & Infrastructure Support