Health Partner Engagement Coordinator III-Hybrid

CareSource is a healthcare management organization, and they are seeking a Health Partner Engagement Coordinator III to provide high-level administrative support and operational coordination to the Health Partner Engagement team. The role involves maintaining electronic provider records, supporting provider engagement, and analyzing data to improve provider satisfaction.

Responsibilities

• Maintain accuracy of electronic provider records, profiles, and demographics within databases
• Provide direct support to providers regarding portal navigation and troubleshooting
• Support Health Partner Engagement (HPE) team in the maintenance and development of key relationships
• Manage the HPE mailbox for provider and internal stakeholder inquiries and responses
• Submit and track ServiceNow (SNOW) tickets to resolution and provide necessary follow up to HPE team
• Act as the HPLC liaison, providing support for provider credentialing, onboarding, and documentation
• Work collaboratively with departmental staff and management personnel to ensure continuous performance improvement in an effort to improve provider satisfaction and internal operations
• Pull and analyze provider claims trend data from Power BI to support provider education needs
• Create, maintain, and update interactive Power BI dashboards specific to Market
• Liaise with the MLSS team to access databases, and present data insights to HPE team and leadership
• Assist in documenting provider concerns in applicable systems and provide support to resolve identified issues and potential risk
• Perform all necessary duties to successfully support CareSource and Affiliate Companies contractual requirements with state and any other regulatory entities
• Perform any other job related duties as requested

Skills

• High School or GED completion required
• One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field
• Intermediate proficiency level with Microsoft Outlook, Word, and Excel
• Knowledgeable of Facets, Credentialing platforms, and Power BI
• High level of organizational skills with the ability to work directly with management teams in a fast-paced environment
• Strong customer service skills
• Excellent written and oral communication skills
• Strong problem-solving skills
• Strong interpersonal skills
• Ability to work as a team
• Ability to manage multiple projects and prioritize
• Excellent research and analytical skills
• Associates or Bachelor's degree in business, communications, or related field is preferred
• One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field preferred

Benefits

• You may qualify for a bonus tied to company and individual performance.
• Substantial and comprehensive total rewards package.

Company Overview

Company H1B Sponsorship