[Remote] Product Owner l - Provider

Note: The job is a remote job and is open to candidates in USA. SCAN is a nonprofit health organization dedicated to improving care for older adults. The Product Owner I role focuses on enhancing provider product initiatives through user needs identification and data-informed decision-making, collaborating with various teams to improve provider experience and operational efficiency.

Responsibilities

• Identifies user needs and defines clear goals for product and feature improvements within assigned initiatives across provider and clinical portfolios
• Creates and maintains user stories and functional requirements, ensuring alignment with established product goals and workflows
• Uses qualitative and quantitative data to understand provider and clinician behavior and validate design and technical decisions
• Applies evidence based reasoning to prioritize enhancements that improve clinical efficiency, provider experience, and operational performance
• Partners with engineering, UX, and clinical operations teams to deliver high quality features on time and within scope
• Ensures user stories, acceptance criteria, and test cases are well defined and support measurable outcomes within provider and clinical workflows
• Collaborates across product, data, and design teams to translate feedback and analytics into actionable enhancements for provider and clinical users
• Communicates clearly with technical and non technical stakeholders to ensure shared understanding of priorities and next steps
• Advocates for user centered design and continuous learning, bringing provider and clinician perspectives and industry awareness into daily product development practices
• Uses qualitative and quantitative data to observe provider user behavior and support validation of design, workflow, and technical decisions that impact provider efficiency and patient/member access
• Collaborates across product, data, design, and engineering teams to gather feedback and translate insights into proposed enhancements for provider users, supporting improved provider engagement and operational performance
• Supports cross functional communication by documenting requirements, assumptions, decisions, and next steps for technical and non technical stakeholders involved in provider initiatives
• Incorporates provider and patient/member perspectives into daily product development activities, advocating for user centered design and continuous improvement within assigned initiatives
• Builds technical and domain fluency in relevant platforms, data concepts, and provider workflows, including an understanding of how product decisions influence access, coordination, and outcomes

Skills

• 0-3 years of experience
• Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment
• Experience utilizing data and analytics to train and optimize performance
• Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry
• Provide experience as a Product Owner or Product Manager in a digital / AI-focused environment delivering innovative solutions that enable business
• Customer-focused, creative, iterative thinker with strong problem-solving skills
• Ability to drive discovery sessions and workshops with business users
• Strong planning, critical thinking and leadership skills
• Ability to work well in a fast-paced and dynamic environment
• Proven background in successful implementation of technology; including defining processes and documenting requirements (business, technology, and data)
• Strong program & project management skills
• Ability to create and maintain clear product artifacts (e.g., user stories, acceptance criteria, basic wireframes) with guidance from senior product or design partners
• Growing ability to understand provider and network workflows, user needs, and quality/access considerations, including how digital solutions impact patients/members, providers, and care teams
• Ability to manage assigned tasks, follow established agile practices, and support delivery of enhancements that improve provider experience, operational efficiency, and access/outcomes
• Ability to support basic outcome measurement by partnering with analytics or reporting teams to define success metrics and monitor post release performance under guidance
• Learning Agility – Ability to learn new domains, tools, workflows, and product practices, incorporating feedback from providers and teammates
• Collaboration – Ability to work effectively within cross functional teams, contributing to shared goals and supporting delivery of improvements to provider and patient/member experiences
• Technical expertise - Advanced analytical skills
• Problem Solving - Advanced problem-solving skills
• Communication - Good communication and interpersonal skills

Benefits

• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday,, and 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement

Company Overview

Company H1B Sponsorship