Customer Advocacy Specialist

RingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a Customer Advocacy Specialist to build relationships with customer advocates and enhance brand loyalty through effective advocacy programs.

Responsibilities

• Working closely with RingCentral’s customer-facing teams to identify customer advocates
• Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product teams
• Innovating how customers are involved in RingCentral’s priority programs such as brand campaigns, product launches, media and events
• Managing high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans across storytelling, media pitches, and events where required
• Partnering with cross functional teams on media pitches, advertising, blogs, and speaking engagements
• Identifying and taking on ad hoc strategic projects in alignment with overall business objectives

Skills

• Bachelor's degree and 1+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role
• Customer-first mentality—including being able to identify, craft and articulate the value propositions of the program to customers
• Demonstrated success delivering revenue-generating and impactful customer advocacy programs
• Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships
• Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups
• Clear understanding of how your work aligns to marketing, sales and communications priorities
• Highly organized and efficient with strong project management skills and operational discipline
• Aptitude for identifying, nurturing, and leveraging customer advocates
• Excellent collaboration skills, self-motivated and willing to take initiative
• Ability to multitask, prioritize, and problem solve in a fast-paced environment
• Strong team player who can also work independently with minimal supervision

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

Company Overview

Company H1B Sponsorship