Field Applications (Sales) Engineering

Western Digital is a company that powers global innovation and technology. They are seeking a New College Graduate to join the Field Applications Engineering team in San Jose, CA, responsible for supporting key customers and managing qualification activities.

Responsibilities

• Taking care of customer requests and answer product-related questions
• Updating trackers for qualification and sustaining issues
• Collaborate with customer on developing qualification plans for new products
• Manage and track qualification metrics and deliverables
• Lead periodical customer meeting to track customer qualification progress, issue and initiatives
• Hands-on 1st level failure analysis to debug customer issue
• Work hand-in-hand with Engineering and other cross-functional organizations to resolve issues and provide closure response to customer
• Assist with communicating customer requests for compliance with internal teams and coordinate customer deliverables such as feature request, required documents, etc
• Represent and advocate customer needs and priorities to internal teams

Skills

• Current student pursuing a bachelor's degree in electrical engineering, computer engineering, or related engineering field with a recent graduation date
• Interest in working in a customer-facing engineering setting
• Academic or professional experience in hardware/firmware failure analysis
• Past experience working with Hard Disk Drives a plus
• Proficiency in Python, SQL, C/C++
• Data science/ analytics skillset (preferably in Python, SAS, JMP)
• Proficiency with MS Office Suite
• Excellent communication skills with the ability to work in a cross-functional team setting
• Good project management, problem-solving, analytical, and presentation skills

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
• Tuition reimbursement
• Transit
• The Applause Program
• Employee stock purchase plan
• The WD Savings 401(k) Plan

Company Overview