**Experienced Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist)**

Are you a customer service professional with a passion for delivering exceptional experiences and a knack for building lasting relationships? Do you have a strong background in communication and a proven track record of success in a fast-paced, dynamic environment? If so, we invite you to join arenaflex, a leading provider of innovative plumbing services, as a Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist).

• *About arenaflex**

arenaflex is a fast-growing, customer-centric company that's revolutionizing the plumbing services industry with its cutting-edge technology and commitment to excellence. As a ServiceTitan Specialist, you'll play a vital role in guiding customers from their first call through job completion, building trust, ensuring smooth operations, and delivering an exceptional customer experience. With a focus on innovation, customer satisfaction, and employee growth, arenaflex offers a stable, long-term opportunity in an essential industry.

• *Job Summary**

As a Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist), you'll be the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. You'll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. Your primary responsibilities will include:

• Converting high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication
• Dispatching plumbers via ServiceTitan, aligning technician expertise and availability with customer needs
• Processing invoices and managing billing workflows within ServiceTitan, ensuring accuracy and timeliness
• Maintaining proactive communication with customers throughout their service journey—from first contact through job completion
• Delivering exceptional support across diverse plumbing services, including emergency drain cleaning, faucet installations, water heater replacements, and whole-home water line re-piping projects
• Executing administrative tasks related to CRM and service coordination with efficiency and precision
• Building strong, lasting customer relationships that foster repeat business and generate positive reviews

• *Responsibilities**

• Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication
• Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs
• Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness
• Maintain proactive communication with customers throughout their service journey—from first contact through job completion
• Deliver exceptional support across diverse plumbing services, including:
+ Emergency drain cleaning+ Faucet installations+ Water heater replacements+ Whole-home water line re-piping projects
• Execute administrative tasks related to CRM and service coordination with efficiency and precision
• Build strong, lasting customer relationships that foster repeat business and generate positive reviews

• *Requirements**

• Exceptional English communication skills with clear, professional pronunciation (minimal accent)
• Bilingual (English/Spanish) strongly preferred to support a diverse customer base
• Customer service experience with US-based clients, with proven cultural and communication alignment
• ServiceTitan experience highly preferred and a strong competitive advantage
• Strong technical aptitude and ability to quickly master CRM/service management tools
• Full-time availability with commitment to a consistent 40-hour work week
• High attention to detail, self-motivated, and proactive in workflow management
• Ability to excel in an independent remote work environment while maintaining productivity and quality
• Experience in service industry or home improvement sector preferred (but not required)

• *Independent Contractor Perks**

• HMO coverage (for eligible locations)
• Permanent work-from-home arrangement
• Immediate hiring

• *Why Join arenaflex?**

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative, dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success

• *How to Apply**

If you're a motivated, customer-focused professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

• *Contact Information**

For more information about this opportunity, please contact our recruitment team at [arenaflex email address]. We look forward to connecting with you!