Experienced Senior Statistics Architect – Voice of the Customer Data Engineering & Big Data Analytics (Remote/Hybrid)

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About arenaflex

Welcome to arenaflex, a global leader in delivering exceptional customer experiences and innovative financial solutions. At arenaflex, we believe that our greatest asset is our people. We foster an environment where every colleague is valued, heard, and empowered to contribute their unique perspectives to our collective success. Our commitment to integrity, inclusion, and excellence defines who we are as an organization.

Every day, we strive to uphold our core values while providing world-class service to millions of customers worldwide. With over 5 million customer surveys received annually across our Consumer, Business, and Service Provider divisions, our Customer Listening Team plays a pivotal role in shaping the future of our customer experience initiatives. We are currently seeking a talented Senior Statistics Architect to join our team and help transform how we capture, analyze, and act upon customer feedback.

At arenaflex, we recognize that our success is built on the contributions of every team member. We evaluate performance based on individual achievements, leadership, and impact—ensuring that each colleague has the opportunity to share in our organization's accomplishments. Together, we win as a team, and we're looking for a professional who shares our passion for data-driven excellence and customer-centric innovation to join us on this exciting journey.

Position Overview

We are seeking an experienced Senior Statistics Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VoC) methodology. This critical position will be responsible for designing, building, and maintaining robust data architecture that supports our customer experience analytics platform. You will work closely with product owners, subject matter experts, and agile technology teams to deliver innovative solutions that ensure data quality, accuracy, and actionable insights.

The ideal candidate will have hands-on experience with big data technologies and a proven track record of developing scalable data solutions. This role offers the opportunity to work with cutting-edge technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python, while collaborating with cross-functional teams across our global organization.

Key Responsibilities

• Architecture Development: Design and build robust data model architectures to support optimal data processing and standardized metric definitions across all customer experience analytics platforms.
• Platform Management: Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone, integrated with the Survey and Dashboard platform hosted through Qualtrics.
• Big Data Solutions: Enable big data and batch/real-time analytical solutions leveraging transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions ensuring data quality and accuracy through intensive testing.
• Business Requirements: Work closely with application teams to define, structure, and capture business requirements, translating functional needs into technical deliverables.
• Data Platform Expertise: Grow knowledge of Voice of the Customer methods and leverage this expertise to transform data within the Cornerstone big data platform.
• Performance Optimization: Provide guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.
• Analysis & Development: Power consumer story analysis and elaboration, design and development of software programs, testing and build automation tools.
• Process Automation: Proactively identify and automate manual tasks to improve quality and operational efficiency.
• Cross-Functional Collaboration: Work closely with partners from various business units to prioritize, define, develop, and test data for different use cases as part of the VoC end-to-end technique.
• Agile Delivery: Participate in Agile methodologies of delivery where small increments of products are introduced at regular intervals to business groups.

Essential Qualifications

• Technical Experience: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, along with deployment management and troubleshooting understanding for data-driven projects.


• Collaboration Skills: Demonstrated ability to work collaboratively with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.


• Agile Methodology: Familiarity with Agile delivery methodologies, with experience in delivering small increments of products at regular intervals to business stakeholders.


• Data Architecture: Strong understanding of data modeling principles and experience building scalable data architectures.


• Programming Proficiency: Advanced proficiency in Python and experience with big data processing frameworks.


• Analytical Thinking: Strong problem-solving abilities with attention to detail and data accuracy.

Preferred Qualifications

• Experience with Qualtrics survey platform integration and management.


• Knowledge of Cornerstone big data platform architecture.


• Experience in the financial services or fintech industry.


• Familiarity with multilingual and multi-country survey deployments.


• Understanding of customer experience measurement methodologies.


• Experience with real-time data streaming and processing technologies.

Skills & Competencies

• Technical Proficiency: Deep expertise in big data technologies including Hadoop, Spark, Hive, and Python.


• Communication: Excellent verbal and written communication skills with the ability to translate technical concepts for non-technical stakeholders.


• Problem-Solving: Strong analytical and problem-solving capabilities to address complex data challenges.

Teamwork: Ability to work effectively in cross-functional teams and collaborate with diverse stakeholders.

• Innovation: Creative thinking and willingness to explore new technologies and approaches.


• Time Management: Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Career Growth & Development Opportunities

At arenaflex, we are committed to the professional development and career growth of our colleagues. As a Senior Statistics Architect, you will have access to extensive training and education opportunities that will help you expand your expertise in big data analytics, cloud technologies, and customer experience measurement.

You will work alongside industry experts and thought leaders, gaining invaluable experience in cutting-edge data engineering practices. Our collaborative environment encourages knowledge sharing and continuous learning, ensuring you stay at the forefront of technological advancements in the field.

Additionally, arenaflex offers clear career progression pathways for high-performing individuals. As you demonstrate your expertise and leadership capabilities, you will have opportunities to take on greater responsibilities, mentor junior team members, and advance into senior technical or leadership positions within the organization.

Work Environment & Culture

arenaflex fosters a dynamic, inclusive work environment where every person is seen, heard, and feels like they belong. We believe that diverse perspectives drive innovation and excellence. Our culture is built on trust, respect, and collaboration, ensuring that all team members can thrive and contribute their best work.

We offer a flexible working model with hybrid, onsite, or digital arrangements depending on the position and business needs. This flexibility allows you to maintain a healthy work-life balance while continuing to deliver exceptional results. Our offices are equipped with state-of-the-art facilities and collaborative spaces designed to support productivity and creativity.

Our commitment to holistic well-being means we prioritize your physical, financial, and mental health at every stage of your life. We believe that when our colleagues and their families flourish, our organization thrives.

Compensation & Benefits

arenaflex is proud to offer competitive compensation packages that recognize skills, experience, and contributions. Our comprehensive benefits package includes:

• Competitive Base Salaries: Industry-leading compensation tailored to your expertise and experience level.


• Performance Bonuses: Incentive programs that reward individual and organizational achievements.


• Financial Well-Being: Comprehensive retirement plans and financial planning support to help you achieve your long-term goals.


• Flexible Work Arrangements: Hybrid, remote, or onsite options based on role requirements and personal preferences.


• Generous Parental Leave: Supportive paid leave policies for new parents (varies by location).


• Health & Wellness: Free access to on-site health facilities staffed with medical professionals (where available).


• Mental Health Support: Free and confidential counseling services through our Healthy Minds program.


• Professional Development: Extensive career development and education opportunities to support your growth.


• Global Exposure: Opportunity to work with international teams and gain cross-cultural experience.

Join Our Team

If you are passionate about data engineering, customer experience analytics, and want to make a meaningful impact in a globally recognized organization, we invite you to join the arenaflex team. This is your opportunity to work with cutting-edge technologies, collaborate with talented professionals, and contribute to shaping the future of customer experience measurement.

At arenaflex, we believe in rewarding excellence and providing our colleagues with the resources they need to succeed. Apply now and become part of a team that values innovation, integrity, and inclusive excellence. Together, we will continue to lead the way in delivering exceptional customer experiences while building a fulfilling career for yourself.

We look forward to welcoming you to arenaflex and embarking on this exciting journey together!