**Experienced Full Stack Product Manager – Customer Service Platform Development**

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customer and agent experience.

• *About arenaflex**

arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide our members with the best possible experience, and our Customer Service team is dedicated to ensuring that nothing gets between our members and their favorite shows, movies, and games. We're committed to innovation, and we're looking for a Product Manager who shares our passion for delivering exceptional customer experiences.

• *The Role**

As a Product Manager on our Customer Service team, you'll be responsible for leading and managing innovation to improve our members' and support agents' experience with our member management platform. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver the best-in-class enterprise platform experience.

• *Responsibilities**

• Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
• Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
• Understand differences in support expectations in different regions around the world and tailor the experience accordingly.
• Expand product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

• *What We're Looking For**

• 5+ years of experience in product management for consumer or internal-facing products.
• A deep understanding of Customer Service business and contact center business.
• Prior experience working with member management products, whether third-party or in-house build.
• Quick learner and the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
• Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally.
• Organizational leadership and influence without authority.
• Ability to make tough but informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering a great customer and agent experience.
• Experience working on global products and enterprise platforms is also beneficial.

• *Compensation and Benefits**

• Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options.
• The range for this role is $160,000 - $390,000.
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.

• *Work Environment and Culture**

• arenaflex is a unique culture and environment that values diversity, equity, and inclusion.
• We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed.
• Our culture is built on a foundation of trust, respect, and open communication.
• We're passionate about innovation and continuous learning, and we encourage our employees to take ownership of their growth and development.

• *Why Join arenaflex?**

• arenaflex is a leader in the entertainment industry, and we're committed to pushing the boundaries of what's possible.
• We're a global company with a diverse and inclusive culture that values creativity, innovation, and collaboration.
• We offer comprehensive benefits and competitive compensation, as well as opportunities for growth and development.
• We're passionate about making a positive impact on our members and our communities, and we're looking for talented individuals who share our values and vision.

• *How to Apply**

If you're a motivated and experienced Product Manager who is passionate about delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!