**Experienced Full Stack Software Support Analyst – Web & Cloud Application Development**

Are you a tech-savvy professional looking for a challenging and rewarding role in a dynamic and innovative company? Do you have a passion for delivering exceptional customer experiences and a knack for troubleshooting complex technical issues? Look no further than arenaflex, a leading retail company that's revolutionizing the way people shop and live.

• *About arenaflex**

arenaflex is a global retail leader with a presence in 14 countries and a reputation for excellence in customer service. Our company culture is built on a foundation of teamwork, innovation, and a commitment to making a positive impact on our communities. We're proud to be recognized as one of the "World's Best Bosses" by Forbes and have been featured in articles by Bloomberg and other leading publications.

As a Software Support Analyst at arenaflex, you'll be part of a talented team that's shaping the future of retail. You'll have the opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and develop your skills in a fast-paced and supportive environment.

• *Job Responsibilities**

As a Software Support Analyst, you'll be responsible for providing top-notch technical support to our customers, resolving complex issues, and collaborating with internal teams to drive business growth. Your key responsibilities will include:

• Recognizing and resolving technical issues, often anticipating problems before they occur or escalate
• Managing incidents and projects by identifying, tracking, and resolving help desk, sending, or system issues
• Recording, teaching, following, supporting, and improving current processes
• Supporting the lifecycle of systems and related components from development to retirement
• Presenting, working with, and performing quality assurance testing on supported systems
• Creating, using, and maintaining tools and content to automate processes, generate reports, and address support issues
• Leading or participating in project/partner meetings as they relate to defining and communicating sending and support requirements, report needs, and expectations, analyzing and deciding on alternative delivery methods, and creating project schedules and quotes
• Providing guidance and direction to clients, teams, and other support personnel on daily activities, project drives, sending activities, and support issues
• Conducting in-depth analysis to increase system performance, quality, and efficiency
• Maintaining effective relationships with the business and IT teams
• Identifying opportunities for streamlining, increasing efficiency through continuous process improvement
• Creating and following arenaflex's IT policies, processes, systems, or administrative principles
• Working on Client Story to fix code as small improvement requests to resolve frequently occurring issues
• Managing data loading/extraction and utilities and tools that include SQL tuning, troubleshooting, and fixing UNIX scripts
• Investigating various Java-based Miniature support applications for reported Occurrences/issues
• Supporting answers for determinations on time, within budget, and with an impeccable level of quality and accuracy to specific requirements
• Planning and presenting detailed functional and technical specifications that support useful requirements
• Planning and clearly conveying top-tier strategies by which arenaflex Strategies tasks can successfully utilize the enhancements created
• Collaborating with other designers, projects, Item Owners, and Business Arrangements Investigators to ensure that the technical solution offers scale and supports business needs
• Creating and maintaining documentation standards
• Providing end-user communication on critical issues like support delays/disturbances with ETAs
• Performing daily system and application health checks to ensure the smooth running of the application
• Ensuring a high level of responsiveness by assessing and appropriately answering help tickets colleagues. Participating in requirements gathering meetings to ensure clear understanding of requirements, as it relates to Functional and reporting usage in our arenaflex Coordinated factors field activities
• Creating and maintaining process documentation and contributing to the development of departmental standards
• Creating solutions to resolve the underlying detailed issues from colleagues
• Assessing and providing recommendations on long-term software changes to resolve issues
• Tracking and educating colleagues on the status of their help tickets in real-time and immediately resolving issues
• Creating and maintaining organizations with IS Administration Workstation and other IS groups to ensure quality support and support
• Meeting or exceeding performance metrics related to efficiency and quality
• Creating documentation for other support groups for them to resolve issues
• Completing small-sized upgrade requests for development and deployment to production on a case-by-case basis
• Reporting any instances of Client dissatisfaction to the proper Administration asset
• Adhering to security management practices, as well as promoting established security standards
• Understanding and adhering to the arenaflex Discount Statement of Purpose and Code of Conduct

• *Requirements**

• Experience working with small improvement requests to resolve continuous issues
• Proficiency in data loading/extraction and utilities and tools. Broadly associated with SQL tuning, troubleshooting, and fixing UNIX scripts
• Knowledge of various Java-based Miniature support applications to investigate the issues
• Investigating experience with application programming suites
• Ability to comprehend and investigate T-SQL script
• Ability to comprehend business cycles and work with project partners to assist with navigating through an issue to understand the root cause
• Excellent customer service skills and exceptional phone behavior
• Strong relational skills and able to work effectively with all levels of the business and IS
• Demonstrated strong hierarchical characteristics in favor of resolving issues quickly
• Reliable, upright, and have an enthusiasm for excellence
• Conscientious and have strong critical thinking skills, with the ability to analyze what is happening for expected future issues
• Imaginative, innovative, and incredibly responsive with a strong need to get started
• Self-motivated and able to work independently, with minimal management
• Ability to remain calm under pressure and time pressures
• Scheduling flexibility to be available for emergency support coverage in a 24/7 environment, including nights, weekends, and holidays to meet business needs

• *Preferred**

• Experience with Korber/Highjump or potentially Descartes Course Planning is an plus

• *What We Offer**

• A comprehensive package of benefits including paid time off, medical benefits - clinical/dental/vision/portable hearing aid/drug store/conduct health/employee assistance, medical reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to qualified employees
• arenaflex is committed to a diverse and inclusive work environment. arenaflex is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you require assistance or a reasonable accommodation due to a disability during the application or the hiring process, please do not hesitate to contact us.

• *How to Apply**

If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website.