**Experienced Customer Support Representative – Intuit TurboTax Remote Opportunity**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Support Representative on our Intuit TurboTax program, you'll play a vital role in helping customers navigate our tax software, providing top-notch support and ensuring their satisfaction. If you're a tech-savvy individual with a passion for helping others, we want to hear from you!

• *Why Join arenaflex?**

As a leading customer experience business process outsourcing leader, arenaflex has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. When you join our team, you'll enjoy a range of benefits that make working with us a unique and rewarding experience.

• **Work from home**: Say goodbye to commuting hassles and hello to the convenience of working from home.
• **Flexibility**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• **Gain experience**: Expand your skillset and broaden your horizons while providing exceptional customer service.
• **Supportive environment**: We're here to help so you can focus your efforts on bringing top-notch service to the customers we serve.

• *Overview**

As an independent contractor on our Intuit TurboTax program, you'll provide customer support via phone, chat, and/or video chat. Your interactions will focus on software navigation and locating previous tax returns and amendments. To succeed in this role, you'll need to provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating when necessary.

• *Schedule**

• **Seasonal contract**: This contract runs through April 15th, 2024.
• **Flexible schedule opportunities**: You create your own schedule!
• **Available hours**: Schedule available hours between 7 am and 11 pm CST, Monday - Sunday.
• **Weekday and weekend options**: Enjoy a range of scheduling options to suit your needs.

• *Compensation**

• **Earn up to $19 per hour**: You'll have the opportunity to earn a competitive hourly rate.
• **Peak rates apply**: January - April, you'll earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.

• *Required Skills**

• **Sincere desire to assist the customer**: You'll need a genuine passion for helping others.
• **Tech savvy and avid computer user**: You'll need to be comfortable using technology and navigating multiple systems.
• **Ability to multi-task and navigate multiple systems**: You'll need to be able to juggle multiple tasks and systems simultaneously.
• **Communicate with a friendly tone and professional demeanor**: You'll need to provide exceptional communication skills and a professional attitude.

• *Technology & Equipment Requirements**

• **Personal computer**: You'll need a personal computer (no tablet).
• **Broadband internet connection**: You'll need a broadband internet connection, recommended at least 10 MBPS.
• **Wired internet connection**: You'll need a wired internet connection (no wi-fi or mobile internet).
• **Windows 10 or Windows 11 operating system**: You'll need a valid Windows operating system.
• **Valid antivirus software**: You'll need to have valid antivirus software installed, running and up to date.
• **USB headset with microphone**: You'll need a USB headset with microphone.
• **A webcam will be loaned to each contractor**: You'll have access to a webcam for the duration of the contract.

• *Work Environment Requirements**

• **Quiet, uninterrupted space**: You'll need a quiet and uninterrupted space to work.
• **Organized desk area**: You'll need an organized desk area to ensure efficiency.
• **Professional appearance**: If on camera, you'll need to maintain a professional appearance.

• *Important Information**

• **About our application process**: When you're ready to apply, click "Apply Now" and complete your profile. You'll then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.
• **We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington**: Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program.
• **Contractual Relationship**: The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex.

• *Apply Now**

If you're ready to join our team and provide exceptional customer support, click the link below to apply: