Experienced Customer Support Representative – Culinary Partners & Client Success

Posted 2026-05-05

Remote, USA Full-time Immediate Start

At arenaflex, we're passionate about revolutionizing the way people experience food and community. As a Customer Support Representative, you'll be the face of our company for culinary partners and clients, facilitating the successful execution of daily meal deliveries through creative problem-solving and critical thinking. If you're hungry to learn, love to be challenged, and thrive in a fast-paced environment, this role is perfect for you.

*About arenaflex**

arenaflex is a fast-growing startup that's changing the way people eat and connect. We're a team of food-obsessed individuals who share a passion for creating delightful experiences for our customers. Our mission is to make mealtime a ritual of family and community, and we're looking for talented individuals to join our team.

*Key Responsibilities**

As a Customer Support Representative, you'll be responsible for:

Utilizing phone, SMS, internal messaging, and a CRM platform to provide support for external stakeholders, including culinary partners and clients
Monitoring and troubleshooting meal deliveries nationwide by understanding situations and finding creative solutions
Triage inbound requests from client and vendor partners to direct information to the appropriate internal stakeholder
Collaborating with a team to achieve performance metrics, including timeliness, accuracy, and customer satisfaction
Supporting Client Success, Sales, and Vendor teams to build relationships by responding to requests using empathy and de-escalation skills

*Qualifications for Success**

To excel in this role, you'll need:

1+ year of proven performance in a customer-facing environment, with a track record of delivering exceptional results
Experience working in a collaborative team environment, with a focus on building strong relationships and achieving shared goals
Comfortable working with Salesforce or a similar CRM, with a strong understanding of customer relationship management principles
Demonstrated real-time problem-solving skills, with a ability to think critically and creatively in high-pressure situations
A consistent record of achieving individual and team metrics, with a focus on continuous improvement and growth

*What We Offer**

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Customer Support Representative, you'll have the opportunity to:

Grow your career with a team of passionate and dedicated individuals who share your values and goals
Work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks
Enjoy a comprehensive benefits package, including:
Enjoy a flexible schedule, with the option to work remotely from Georgia (with occasional on-site meetings)
Participate in ongoing training and development opportunities, with a focus on continuous learning and growth

*Schedule**

As a Customer Support Representative, you'll work a flexible schedule that includes:

Tuesday-Saturday: 11:00am-8:00pm Eastern (*possible extra hours available)
**Training schedule will be Monday-Friday 9:00am-6:00pm Eastern**

*Pay**

We offer a competitive hourly rate of $16-$19 per hour, depending on experience.

*Why Join arenaflex?**

At arenaflex, we believe that the shared meal has the power to elevate eating from a mechanical process of fueling the body to a ritual of family and community. We're passionate about creating experiences that bring people together, and we're looking for talented individuals to join our team.

*Equal Opportunity Employer**

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.