**Experienced Customer Support Associate - Work from Home - Topeka, KS**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic and innovative customer contact center that offers a unique blend of work-life balance and career growth opportunities. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a fun and laid-back environment that values teamwork, innovation, and customer satisfaction.

• *Position Description**

We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for:

• Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
• Handling appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
• Providing exceptional customer service and support to clients' customers
• Working with a variety of clients and products, including some of the most recognized companies in their industries
• Meeting or exceeding performance metrics and targets

• *Wage and Benefits**

• Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
• Opportunities for career growth and advancement
• Remote work and training options
• Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
• 401(k) plan for full-time employees after 90-day probationary period
• PTO for full-time employees after 6 months of employment

• *Requirements**

To be successful as a Customer Support Associate, you'll need:

• High school diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)+ Operating System: Windows 10 (32-bit / 64-bit) or higher+ RAM: 8GB or more
• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• A quiet workspace with a dedicated desk
• Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

• *Preferred Qualifications**

• Previous customer service or call center experience
• Product knowledge or experience in a related field
• Certification in customer service or a related field

• *Skills and Competencies**

To succeed as a Customer Support Associate, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to adapt to new products, processes, and technologies
• Strong teamwork and collaboration skills
• Ability to maintain confidentiality and handle sensitive information

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate, you'll have access to:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Mentorship and coaching from experienced team members
• Opportunities to work with a variety of clients and products

• *Work Environment and Company Culture**

arenaflex is a dynamic and innovative company that values teamwork, innovation, and customer satisfaction. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a fun and laid-back environment that values:

• Work-life balance
• Career growth and development
• Teamwork and collaboration
• Innovation and creativity
• Customer satisfaction and loyalty

• *How to Apply**

If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects all employees.