**Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support**

At arenaflex, a leading provider of administrative and clinical support staff for ColumbiaDoctors, we are seeking an experienced Customer Service Specialist I to join our team. As a key member of our revenue cycle team, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. If you have a passion for delivering exceptional customer service, a strong understanding of healthcare billing and insurance, and a commitment to growth and development, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a top healthcare provider network that offers administrative and clinical support staff to ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. Our team of experienced professionals is dedicated to providing exceptional customer service while maintaining a productive environment for all employees. As a member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

• *Job Summary**

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. This role requires a high level of professionalism, courtesy, and attention to detail. As a Customer Service Specialist I, you will be responsible for:

• *Key Responsibilities:**

• Handle a large volume of calls and perform work in a timely manner
• Attempt to collect full payment from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to a supervisor or higher management
• Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
• Clearly document in the system a summary of work and follow-up steps after each call

• *Essential Qualifications:**

• High school graduate or GED certificate required
• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
• Knowledge of medical terminology is preferred
• Previous call center/claims experience is preferred
• Previous experience in an academic healthcare setting is preferred

• *Preferred Qualifications:**

• Experience working in a revenue cycle environment
• Knowledge of medical billing and coding principles
• Experience with electronic health records (EHRs) and practice management systems
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards

• *Compensation and Benefits:**

• Hourly rate ranges: $22.39 - $28.29
• Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education
• Comprehensive benefits package, including healthcare and various other benefits
• Paid time off to promote a healthy lifestyle
• Opportunity to grow and develop your skills in a dynamic and supportive environment

• *Work Environment and Culture:**

• This is a remote position, with occasional requirements to visit the office for training, meetings, and other business needs
• arenaflex is committed to providing a productive environment for all employees, with a focus on customer service and teamwork
• We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws

• *How to Apply:**

If you are a motivated and customer-focused individual with a passion for healthcare and revenue cycle support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!