**Experienced Customer Service Representative - Work From Home Florida Opportunity**

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our patients' lives. As a Customer Service Representative, you'll play a vital role in transforming our culture and accelerating innovation in the rapidly changing world of healthcare. If you're passionate about providing compassionate, genuine care for patients and customers, this exciting opportunity is for you!

• *About arenaflex**

arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare services that are personal, convenient, and affordable. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

• *Our Heart At Work Behaviors**

Our Heart At Work Behaviors support our purpose and empower every arenaflex team member to feel empowered by the role they play in transforming our culture and accelerating innovation. We believe that everyone who works at arenaflex should feel empowered to make a difference and contribute to our mission.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Florida. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

• *Key Responsibilities**

• Provide telephone support to patients receiving life-sustaining specialty drug therapy
• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts from patients
• Obtain authorizations from insurance companies and healthcare providers
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
• Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners
• Ensure the processing of specialty medications in a timely manner and meet financial and clinical expectations prior to fulfillment

• *Requirements**

• One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

• *Preferred Qualifications**

• Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
• Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• Strong computer keyboarding skills and aptitude

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Online courses and webinars
• Mentorship programs
• Leadership development programs
• Opportunities for advancement and career growth

• *Work Environment and Company Culture**

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional healthcare services to our patients. We're committed to creating a culture that's inclusive, diverse, and supportive of our team members' well-being. We offer a range of benefits and perks, including:

• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Paid Time Off (PTO) and paid holidays
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners

• *Compensation and Benefits**

The typical pay range for this role is $17.00 - $25.65 per hour. In addition to your compensation, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, and Employee Stock Purchase Plan. You'll also have access to a range of perks and benefits, including paid Time Off (PTO) and paid holidays, well-being programs, education assistance, and free development courses.

• *How to Apply**

If you're passionate about delivering exceptional healthcare services and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:

1. Apply online through our website
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and our company culture

We look forward to hearing from you and exploring how you can contribute to our mission to deliver enhanced human-centric healthcare services that put our heart into every moment of our patients' lives.

For more information about arenaflex and our career opportunities, please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers).