**Experienced Customer Service Representative – Remote Call Center**

Join arenaflex, a leading healthcare and retail organization, as we seek a highly skilled and compassionate Customer Service Representative to join our remote call center team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to patients, prescribers, and other stakeholders, ensuring that their needs are met and exceeded.

• *About arenaflex**

arenaflex is a dynamic and innovative organization that is committed to delivering high-quality healthcare services to our customers. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that encourages growth and development. Our remote call center team is a critical part of our operations, and we are seeking a talented and dedicated individual to join our team.

• *Key Responsibilities**

As a Customer Service Representative, you will be responsible for:

• Answering high-volume customer calls, emails, and messages in a timely and professional manner
• Processing new patient enrollments, handling medication requests, and entering top-off orders for handling
• Investigating missing medication data, deciphering clinical truncations (SIG codes), and resolving information passage-related exceptions
• Handling correspondence with patients, prescribers, and other stakeholders, and making outbound calls to resolve issues
• Settling on phone decisions to support plans and others to gather data, gain approval, or resolve issues
• Providing support to pharmacists, both in-office and at other locations, and recognizing and reporting issues to senior-level staff as necessary
• Acquiring a dynamic professional license or certification within the first 90 days and maintaining a current license or certification

• *Essential Capabilities**

To be successful in this role, you will need:

• Essential level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online
• Basic web browser skills, including opening a program, composing in URLs in the right field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online
• Moderate level keyboarding skills, including typing at least 25 WPM, typing by memory, and organizing reports
• Excellent written and verbal communication skills

• *Preferred Capabilities**

While not required, the following skills and experiences are preferred:

• At least 2 years of pharmacy experience in a retail or call center environment
• At least 1.5 years as a pharmacy technician with a declaration/enrollment by state as conceded by the State board for Pharmacy or widely recognized certification agency
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
• Moderate to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and designing reports
• Familiarity with Spanish and English

• *Career Growth Opportunities and Learning Benefits**

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, pharmacy operations, and healthcare services
• Participate in ongoing training and development programs to enhance your performance and career advancement
• Collaborate with senior-level staff to resolve complex issues and improve processes
• Contribute to the success of our remote call center team and the organization as a whole

• *Work Environment and Company Culture**

arenaflex is a dynamic and supportive organization that values diversity, equity, and inclusion. Our remote call center team is a collaborative and inclusive environment that encourages open communication, teamwork, and continuous learning. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and challenging environment that requires adaptability, flexibility, and a commitment to excellence.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• A competitive salary
• Opportunities for career advancement and professional growth
• Ongoing training and development programs
• A supportive and inclusive work environment
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off

• *How to Apply**

If you are a motivated and compassionate individual with a passion for customer service and healthcare, we encourage you to apply for this exciting opportunity. To apply, please click the link below and submit your application.

• *Simple Application Process**

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!