**Experienced Customer Relationship Manager – Community Bank Liaison and Account Management**

At arenaflex, we're passionate about empowering community banks with cutting-edge technology and exceptional service. As a Customer Relationship Manager, you'll play a vital role in building and maintaining strong relationships with our community bank clients, ensuring they feel supported, informed, and empowered to succeed. If you're a proactive and personable professional who thrives on building meaningful connections, we'd love to have you join our team!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for community banks, with over 60 years of experience and a presence across 27 states. Our commitment to empowering community banks with cutting-edge technology and exceptional service has earned us a reputation as a trusted partner in the financial services industry. At arenaflex, you're not just filling a role – you're joining a community of dedicated professionals who share a passion for making a difference.

• *A Day in the Life**

As a Customer Relationship Manager at arenaflex, you'll be a key contributor to our Customer Relationships team, serving as the primary liaison between arenaflex and our community bank clients. Your work will involve:

• Building and maintaining strong relationships with assigned customers, serving as their go-to contact at arenaflex
• Conducting scheduled customer visits (3-4 times per year), either virtually or in-person, to ensure continued satisfaction and identify needs
• Consulting with customers to resolve issues, improve satisfaction, and recommend tailored solutions
• Promoting awareness and adoption of new and existing arenaflex products through soft selling and authentic conversations
• Serving as a support system post-conversion and assisting with process improvements and training needs
• Managing client documentation, including call reports, issue tracking, and product utilization records
• Coordinating contract renewals and encouraging client participation in arenaflex's annual survey and conferences
• Representing arenaflex at internal and external events and staying current on industry trends and arenaflex product enhancements

• *What Will Help You Stand Out**

To excel in this role, you'll need:

• A Bachelor's degree in Business Administration or equivalent work experience
• Experience in marketing or product promotion within financial services
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Strong analytical and problem-solving abilities
• Familiarity and comfort with arenaflex software, especially demonstrating it live to clients
• A consultative mindset and high ethical standards – advocate honestly for what's best for the client
• Willingness to travel frequently (about 50%) to arenaflex client locations via car or plane

• *Our Core Values**

At arenaflex, we prioritize a proactive mindset over specific technical skills. Our core values are:

• **The Customer Comes First – Always**: You'll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• **Attitude Over Aptitude**: We prioritize a proactive mindset over specific technical skills – you bring the right attitude, and we'll provide the tools for you to succeed.
• **Open and Frequent Communication**: Transparency and collaboration define our success, so you'll be expected to keep clients and team members informed at all times.
• **Trust and Accountability**: At arenaflex, trust is earned through accountability – you'll own your work and always strive for the highest standards.
• **Honesty and Integrity in Everything We Do**: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

• *Why Join arenaflex?**

At arenaflex, you'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, we're dedicated to the well-being and professional development of our employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company's success.

• *What We Offer**

As a Customer Relationship Manager at arenaflex, you'll enjoy:

• A competitive salary and comprehensive benefits package
• Opportunities for career growth and professional development
• A supportive and collaborative work environment
• A chance to make a meaningful impact in the financial services industry
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and continuing education

• *Ready to Apply?**

If you're ready to make an impact and grow your career with arenaflex, we'd love to hear from you. Apply today and join our community of dedicated professionals who share a passion for making a difference in the financial services industry.

• *Requirements**

To be considered for this role, you'll need to meet the following requirements:

• At least two years of experience at a financial institution, bank, or core software provider preferably in a customer service or account management capacity
• Ability to work independently and demonstrate initiative
• Effective planning, coordination, and time management skills
• Strong interpersonal and verbal communication abilities
• Excellent documentation and written communication skills
• High ethical standards and a consultative mindset – advocate honestly for what's best for the client
• Willingness to travel frequently (about 50%) to arenaflex client locations via car or plane

• *How to Apply**

To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you!