**Experienced Customer Service/Dispatcher – Home Services Industry**

At arenaflex, we're not just looking for a Customer Service/Dispatcher – we're searching for a dedicated professional who shares our passion for delivering exceptional customer experiences. If you're a people person with a knack for problem-solving and a drive to succeed, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of home services, dedicated to delivering top-notch solutions for our customers. With a strong presence in the Dallas, TX area, we're committed to building long-lasting relationships with our clients and fostering a culture of excellence within our team. As a Customer Service/Dispatcher at arenaflex, you'll be part of a dynamic and supportive environment that encourages growth, innovation, and collaboration.

• *Why Join arenaflex?**

• **Competitive Pay + Bonus Opportunities**: Enjoy a competitive salary, plus incentives for booked appointments and sales.
• **Career Growth & Advancement**: We promote from within, offering opportunities for professional development and advancement.
• **Team-Oriented Culture**: Our supportive and positive team environment will make you feel valued and appreciated.
• **Company Gatherings & Recognition Programs**: We celebrate our wins and recognize individual achievements, fostering a sense of community and camaraderie.

• *Key Responsibilities:**

As a Customer Service/Dispatcher at arenaflex, you'll be responsible for:

• **Managing Inbound Calls & Messages**: Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
• **Coordinating Dispatching**: Assign jobs efficiently to technicians based on availability, location, and job urgency.
• **Ensuring Top-Notch Customer Experience**: Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
• **Maintaining Accurate Records**: Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
• **Encouraging Customer Reviews**: Follow up after completed jobs to build our reputation.

• *Essential Qualifications:**

• **Customer-First Mindset**: You're passionate about helping people and solving problems.
• **Strong Communication Skills**: You're clear, professional, and friendly over the phone and in writing.
• **Problem-Solving Abilities**: You can think on your feet and provide solutions quickly.
• **Organizational Skills**: You can juggle multiple tasks without missing a beat.
• **Tech-Savviness**: Experience with CRM systems (like ServiceTitan) and social media marketing is a plus!
• **Industry Experience**: Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred.

• *Minimum Requirements:**

• **High School Diploma or Equivalent**
• **1-2 Years of Experience** in customer service, dispatching, or client support
• **Ability to Handle Customer Concerns** with professionalism and positivity

• *What We Offer:**

At arenaflex, we're committed to investing in our employees' careers. We offer:

• **Competitive Compensation**: A salary that reflects your value to our team.
• **Opportunities for Advancement**: We promote from within, offering opportunities for growth and development.
• **A Supportive Work Environment**: A positive and collaborative team culture that will make you feel valued and appreciated.
• **Professional Development**: Training and resources to help you succeed in your role.

• *How to Apply:**

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply today! Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!