**Experienced Customer Management Executive – Global Travel Technology Support**

At arenaflex, we're dedicated to empowering our customers to achieve their goals through innovative travel technology solutions. As a Customer Management Executive, you'll play a vital role in delivering exceptional support and ensuring seamless connectivity between our clients and our services. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced, dynamic environment, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of travel technology solutions, empowering our customers to achieve their goals through innovative products and services. Our team is passionate about making a positive impact on the industry, and we're committed to creating an inclusive and collaborative culture where every voice is valued. As a Customer Management Executive, you'll be part of a global team that's dedicated to delivering exceptional support and driving business success.

• *Key Responsibilities**

As a Customer Management Executive, you'll be responsible for providing top-notch support to our clients, ensuring seamless connectivity between our services and their online travel programs. Your key responsibilities will include:

• Providing online tool support for day-to-day travel program requirements and escalation support
• Assisting with monthly reporting packages and ad-hoc data required by contract
• Serving as the key liaison between client management and service delivery to ensure online program connectivity
• Interacting and supporting clients in online special projects and day-to-day requests, including basic program management
• Escalations and issue resolution
• Dedicated site management and global product support for online booking tools
• Supporting integration of online booking tool changes and strategic initiatives in conjunction with the GBT Commercial team, Traveler Care team, Concur Product Support, and Client Travel team
• Liaising with arenaflex Online Fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes
• Providing advance troubleshooting and SME consultation of escalated Level 1 user issues and feedback
• Level 2 coordination of non-critical technology-based issues and defects, such as system issues, faring issues, product functionality, and connectivity issues
• Level 3 escalation for critical system issues and outages
• Submitting Support Cases via the Concur Support Portal to report Concur system issues and direct client feedback
• Actively managing open Support Cases with Concur Support Analyst and Support Coordinator to ensure timely resolution
• Proactively engaging in Level 1 and Level 2 Support calls with internal arenaflex Commercial team
• Participation in weekly calls to review status of open Concur Support Cases with Concur Support
• Coordinate and client global site administration and BAU maintenance in compliance with client's formal change control process
• Supporting client in communication of goals and opportunities for online tool, including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities
• Maintaining relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards
• Reporting and following up on user issues and problem reports with the selected online booking tool
• Providing assistance to client online users of booking tool regarding access to tools, second-level support services, user questions, and feedback
• Managing process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool

• *Essential Qualifications**

• 2+ years of experience in customer management, technical support, or a related field
• Strong understanding of travel technology solutions and online booking tools
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Experience with Concur Support Portal and Concur system issues
• Ability to work independently and as part of a global team
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and manage multiple projects simultaneously

• *Preferred Qualifications**

• Experience with online booking tools and travel technology solutions
• Knowledge of SSO applications, Tool integration, and information security standards
• Experience with escalation and issue resolution
• Strong understanding of client management and service delivery
• Experience with global site administration and BAU maintenance
• Strong analytical and problem-solving skills
• Ability to work in a virtual environment

• *Skills and Competencies**

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong understanding of travel technology solutions and online booking tools
• Experience with Concur Support Portal and Concur system issues
• Ability to work independently and as part of a global team

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Management Executive, you'll have access to:

• Global tuition assistance and access to over 20,000 courses on our learning platform
• Leadership courses and new job openings available to internal candidates first
• Opportunities for career growth and advancement
• Collaborative and inclusive culture where every voice is valued
• Flexible benefits and travel perks

• *Work Environment and Company Culture**

At arenaflex, we're passionate about creating an inclusive and collaborative culture where every voice is valued. Our global team is dedicated to delivering exceptional support and driving business success. As a Customer Management Executive, you'll be part of a dynamic and fast-paced environment where you'll have the opportunity to:

• Work with a global team of talented professionals
• Collaborate with clients and internal stakeholders to deliver exceptional support
• Develop your skills and expertise in travel technology solutions and online booking tools
• Participate in weekly calls to review status of open Concur Support Cases with Concur Support
• Engage in Level 1 and Level 2 Support calls with internal arenaflex Commercial team
• Contribute to the development of new products and services

• *Compensation, Perks, and Benefits**

As a Customer Management Executive, you'll receive a competitive salary and a range of benefits, including:

• Flexible benefits tailored to each country and available from day one
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Travel perks, including deals on flights, hotels, cruises, and car rentals
• Global tuition assistance and access to over 20,000 courses on our learning platform
• Leadership courses and new job openings available to internal candidates first
• Collaborative and inclusive culture where every voice is valued

• *Conclusion**

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we want to hear from you. As a Customer Management Executive at arenaflex, you'll have the opportunity to develop your skills and expertise in travel technology solutions and online booking tools, collaborate with a global team of talented professionals, and contribute to the development of new products and services. Apply now and let's discuss how you can become a vital part of our success story.