**Experienced Customer Care Professional I – Transformative Healthcare Support**

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare to our 28 million members. As a Customer Care Professional I, you'll be at the forefront of this movement, providing exceptional support to our members and helping them navigate the complexities of the healthcare system. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are eager to make a difference, we want to hear from you!

• *About arenaflex**

arenaflex is a diversified, national organization that's dedicated to improving the lives of our members. With a strong commitment to innovation, we're constantly pushing the boundaries of what's possible in healthcare. Our team is made up of talented individuals who share our passion for delivering exceptional care and support. As a Customer Care Professional I, you'll be part of a dynamic team that's driven by a shared purpose: to make a meaningful difference in the lives of our members.

• *Position Purpose**

As a Customer Care Professional I, you'll be the first point of contact for our members, responding to incoming and outbound calls in our healthcare contact center. Your primary responsibilities will include:

• Answering incoming calls and making outbound calls to our members
• Gathering and verifying demographic information using standard computer software and systems
• Utilizing tools and critical thinking to identify immediate caller needs, including potential crisis calls, and routing calls to the appropriate resource according to standard operating procedures
• Documenting all call information according to approved operating procedures
• Employing verbal communication strategies to effectively elicit information, gain confidence from the caller, and provide reassurance
• Accurately identifying the caller's presenting concerns and documenting per protocol
• Identifying and employing alternative approaches to communicate with callers when encountering barriers and escalating as needed
• Meeting quality assurance requirements and other key performance metrics, including punctuality and attendance

• *Key Responsibilities**

• Respond to incoming and outbound calls in a timely and professional manner
• Gather and verify demographic information using standard computer software and systems
• Utilize problem-solving skills to identify immediate caller needs and route calls to the appropriate resource
• Document all call information according to approved operating procedures
• Employ verbal communication strategies to effectively elicit information and provide reassurance
• Accurately identify the caller's presenting concerns and document per protocol
• Meet quality assurance requirements and other key performance metrics

• *Essential Qualifications**

• High school diploma or equivalent
• 2+ years of customer service experience, preferably in a healthcare call center environment
• Experience with Microsoft Office applications and data entry systems
• Experience with data entry and call documentation
• Strong verbal and written communication skills
• Bilingual in Spanish preferred

• *Preferred Qualifications**

• Experience working in a fast-paced call center environment
• Knowledge of healthcare terminology and concepts
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment and meet productivity standards
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Professional I, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Ongoing education and training programs
• Opportunities for advancement and career growth
• Access to industry-leading technology and tools
• Collaborative and supportive work environment

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive organization that values diversity and promotes a culture of respect and empathy. Our work environment is fast-paced and challenging, but also supportive and collaborative. As a Customer Care Professional I, you'll have the opportunity to work with a talented team of individuals who share your passion for delivering exceptional customer service.

• *Compensation, Perks, and Benefits**

arenaflex offers a comprehensive benefits package that includes:

• Competitive pay, ranging from $15.29 to $26.20 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work arrangements, including remote, hybrid, field, or office work schedules
• Opportunities for career growth and advancement

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer that's committed to diversity and inclusion. We value the ways in which we're different and believe that our diversity is a strength. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

• *How to Apply**

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we want to hear from you! Apply now to become a Customer Care Professional I at arenaflex.