**Experienced Customer Care Professional - Consumer Product Services**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join arenaflex's team of dedicated professionals who share a commitment to setting the standard for customer-first service.

At arenaflex, we believe that our colleagues are the driving force behind our success. As a Customer Care Professional, you will be the face of our company, creating positive interactions with our customers every day. From curating unique travel or lifestyle experiences to helping them with their reward redemption needs, you will have the opportunity to grow your skills through industry-leading training and ongoing coaching. Our Customer First philosophy is built on the idea that every customer interaction is a chance to exceed expectations and build lifelong relationships.

• *How will you make an impact in this role?**

As a Customer Care Professional, you will play a critical role in helping propel your team and its business partners to success. Your responsibilities will include:

• Delivering extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
• Consulting with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
• Continuously improving on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
• Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meeting and exceeding performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets

• *Preferred Qualifications:**

• Unique career journey shaped by your talent and curiosity
• Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
• Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
• Ability to adapt communication style to a wide variety of personalities and situations
• Commitment to implementing feedback as a means to achieving individual and team performance goals
• Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy
• Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day

• *Additional Requirements:**

• Flexibility to work anytime between 6:00am-2:00am including weekends
• High school diploma or equivalent required; bachelor's degree preferred
• Workplace Flexibility: Full time. Shift flexibility requirements
• Location: SUNRISE, FLORIDA

• *Why join arenaflex?**

At arenaflex, we offer a fantastic and diverse working environment where high performance is rewarded with target-driven incentives. Our benefits package is designed to support your holistic well-being, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• *About arenaflex:**

arenaflex is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We believe that our colleagues are the driving force behind our success, and we strive to create a career journey that's unique and meaningful to each individual. Our company values are built on the idea that every colleague has the opportunity to share in the company's success, and we're committed to upholding our powerful backing promise to provide the world's best customer experience every day.

• *How to apply:**

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.

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• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.