**Experienced Customer Assistance Specialist – Collections and Account Maintenance**

At arenaflex, we're not just building a company – we're building a community of passionate, driven individuals who share our vision of creating a better future for all. As a Customer Assistance Specialist on our Experience Center Customer Assistance Team, you'll play a vital role in delivering exceptional customer experiences and ensuring the success of our customers. If you're a motivated and customer-centric individual with a passion for collections and account maintenance, we want to hear from you.

• *About arenaflex**

arenaflex is a world-renowned brand that's leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. As a part of arenaflex Financial Services (TFS), you'll be joining a team that's dedicated to delivering best-in-class customer experiences in an innovative, collaborative environment. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we're proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

• *Job Summary**

As a Customer Assistance Specialist, you'll be responsible for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. You'll work closely with customers to clearly communicate account status, ensure late payments are addressed, and provide customer-oriented service and problem resolution in accordance with established guidelines and call models. If you're a motivated and customer-centric individual with a passion for collections and account maintenance, we want to hear from you.

• *Key Responsibilities**

• Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines.
• Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms.
• Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions.
• Use appropriate collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
• Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor.
• Complete non-phone-based projects and account maintenance/remediation efforts.
• Offer critical decision-making as necessary when assigning accounts out for repossession.

• *Requirements**

• High School Diploma or GED.
• College degree or equivalent work experience preferred.
• Focuses one's actions and decisions on timely and accurate responses to customers.
• Work collaboratively with other team members at all levels of the organization.
• Communicates clearly and is easy to understand.
• Listens actively and remains engaged.
• Has excellent verbal communication and interpersonal skills.
• Strong ability to be able to apply lessons learned from past experiences and be able to work through complex changes/situations in a consistently evolving work environment.
• Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).

• *What We Offer**

• Competitive base salary as well as benefits effective day 1.
• Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Vehicle purchase & lease programs.
• Comprehensive health care and wellness plans for your entire family.
• Flexible work options based on business needs.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

• *Work Environment and Culture**

At arenaflex, we're committed to creating a work environment that's built on teamwork, flexibility, and respect. Our team members are passionate, driven individuals who share our vision of creating a better future for all. We believe in the importance of diversity, equity, and inclusion, and we're proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

• *Career Growth Opportunities**

arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. Together, we're empowered to forge our own paths – to be agile, curious, and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working.

• *How to Apply**

If you're a motivated and customer-centric individual with a passion for collections and account maintenance, we want to hear from you. Please submit your application through our website, and we'll be in touch to discuss the next steps in our interview process.

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