**Director, Partner & Customer Service (Remote) – Lead the Way in Delivering Exceptional Experiences at arenaflex**

At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to create a world where every customer and partner feels valued, heard, and inspired. As a leader in the industry, we're committed to developing extraordinary leaders who embody our values and drive exceptional customer and partner experiences.

We're now seeking a seasoned Director, Partner & Customer Service to join our team and lead the way in delivering world-class experiences through our multi-disciplinary global contact centers and related functions. If you're a strategic thinker with a passion for innovation, customer obsession, and team leadership, we'd love to hear from you!

• *About arenaflex**

arenaflex is a global leader in the industry, known for our commitment to excellence, innovation, and customer satisfaction. We're a company that's always pushing the boundaries of what's possible, and we're looking for talented individuals who share our passion for creating a better future.

• *Job Summary**

As a Director, Partner & Customer Service, you'll be responsible for leading the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experiences through our global contact centers and related functions. This includes oversight of outsourced contact center functions, leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence.

• *Key Responsibilities**

• Model leadership behaviors that are grounded in arenaflex's Mission and Values, driving the engagement, development, and performance of all members of the team.
• Set goals and actively provide partners with coaching, feedback, and development opportunities to ensure they have the skills and knowledge needed to succeed.
• Identify, understand, and align with customer needs, developing strategy, plans, budgets, and delivering world-class operations and services.
• Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials.
• Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations.

• *Requirements**

• 10 years' experience leading contact centers and/or customer experience centers.
• 5+ years' experience leading contact centers in an outsourced environment preferred.
• Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology.
• Experience developing and implementing operations improvement strategies for global contact centers.
• Comfortable with a fast-paced environment and all aspects of change management.
• Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers.
• Experience leading transformation and continuous improvement initiatives.
• Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration.
• Has experience leveraging Lean, Six Sigma, or similar methodologies.
• Demonstrated track record of results and improvements.
• Master's degree preferred.

• *What We Offer**

• Competitive pay and benefits package, including 100% tuition coverage through our arenaflex College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock.
• Flexible scheduling and opportunities for paid time off.
• A comprehensive compensation and benefits package that's designed to support your well-being and career growth.
• A dynamic and inclusive work environment that's committed to diversity, equity, and inclusion.
• Opportunities for professional growth and development, including training, mentorship, and leadership development programs.
• A chance to work with a talented team of individuals who are passionate about creating a better future.

• *Work Environment and Culture**

• arenaflex is committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.
• We believe that this enables us to better meet our mission and values while serving customers throughout our global communities.
• People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
• arenaflex Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].

• *How to Apply**

If you're a motivated and experienced leader who's passionate about delivering exceptional customer and partner experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications!

For more information about arenaflex and our job opportunities, please visit our website at [arenaflex.com](http://arenaflex.com).