Entry Level - Customer Success Manager

Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. They are seeking a Product Success Specialist to help Agency Partners unlock the full value of their technology stack, providing comprehensive training and hands-on experience to build a strong foundation for a career in Customer Success.

Responsibilities

• Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively
• Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools
• Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly
• Build Relationships: Foster trust and long-term partnerships with Agency Partners
• Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs
• Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact

Skills

• Bachelor's degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles
• Strong communication and problem-solving skills
• Passion for technology and helping customers succeed
• Ability to learn quickly and adapt in a fast-paced environment
• Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus

Benefits

• Comprehensive training and mentorship to help you succeed.
• Clear career growth paths within Customer Success and Product Enablement.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.

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