eCommerce Customer Development Manager – Amazon Digital Commerce & Online Retail Strategy

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About arenaflex

Welcome to arenaflex, a global consumer products company that has been trusted in over 200 countries worldwide for generations. Our portfolio spans Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition—products that millions of families rely on every single day. We take pride in being a household name, not just because of our iconic brands, but because of the positive impact we make in people's lives and the communities we serve.

At arenaflex, we are more than a company—we are a movement toward a healthier, more sustainable future for people, their pets, and our planet. Guided by our core values of Caring, Inclusive, and Courageous, we foster a culture where innovation thrives, diversity is celebrated, and every team member has the opportunity to make a meaningful difference. Join us as we reimagine what's possible in the consumer products industry and build a brighter tomorrow together.

Join Our Dynamic eCommerce Team

We are currently seeking a talented and motivated eCommerce Customer Development Manager to join our Pure Play / Amazon Team. This is an exciting opportunity to be at the forefront of digital commerce innovation, driving the online success of our Home & Personal Care categories on the world's largest eCommerce platform.

In this role, you will serve as a strategic bridge between our brand vision and digital execution, translating marketing strategies into powerful online sales and shopper experiences. You will collaborate closely with cross-functional partners across Marketing, Retail Marketing, Digital Commerce, Supply Chain, and Content teams to deliver exceptional results in the fast-paced world of online retail.

If you are passionate about eCommerce, thrive in dynamic environments, and want to be part of a team that's shaping the future of digital shopping, this is the perfect opportunity for you!

What You Will Do

As an eCommerce Customer Development Manager at arenaflex, you will play a pivotal role in driving the online performance of our Home & Personal Care categories. Your responsibilities will include:

• Cross-Functional Collaboration: Work closely with Retail Marketing, Digital Commerce, Supply Chain, and Content teams to ensure seamless execution of digital strategies and campaigns.


• P&L Management: Own and manage the HPC (Home & Personal Care) Profit & Loss, delivering against key performance indicators including Net Sales, Gross-to-Net (GTN), Profit, Market Share, and executional excellence.


• End-to-End eCommerce Planning: Lead the complete eCommerce planning process, managing the 7Ps of marketing (Product, Price, Place, Promotion, People, Process, and Physical Evidence), forecasting, and planning from inception to completion—both internally and with external partners.


• Data Analytics & Insights: Master advanced data analytics tools to monitor performance metrics, analyze market trends, identify growth opportunities, and generate actionable insights to inform strategic decision-making.


• Cross-Functional Influence: Influence and collaborate with cross-functional partners to ensure effective execution of search optimization, content strategy, and shopper marketing activities based on deep customer understanding and market insights.


• Supply Chain Partnership: Work closely with our supply chain team to ensure products are consistently in stock, available, and delivered efficiently to meet online demand and maintain exceptional customer satisfaction.


• Content Implementation: Lead content implementation initiatives and partner with the Omni Marketing team to identify and execute content optimization opportunities that enhance brand visibility and conversion rates.


• Amazon Partnership: Liaise directly with Amazon's Strategic Account representatives to drive key business opportunities, negotiate partnerships, and expand our digital footprint on the platform.

Required Qualifications

To succeed in this role, you should possess the following qualifications:

• Bachelor's degree from an accredited institution


• 3-5+ years of relevant professional experience in sales, marketing, or eCommerce


• Comfortable operating in fast-paced, ambiguous environments with shifting priorities


• Strong analytical skills with the ability to understand business dynamics and develop comprehensive reporting to support data-driven decision making


• Digitally savvy with a curious mindset and deep understanding of eCommerce dynamics, trends, and best practices


• Proficiency with Google Docs applications (Sheets, Slides, Docs) and other digital collaboration tools


• Excellent interpersonal and communication skills to connect with and engage cross-functional stakeholders


• Strong accountability mindset—take ownership of deliverables and drive results against both individual and company-wide goals


• Perseverance and resilience to overcome obstacles and deliver sustainable growth


• Adaptability to thrive in a dynamic, ever-changing digital landscape

Preferred Qualifications

While not required, the following qualifications would be advantageous:

• Prior experience in Sales, Marketing, or eCommerce roles, preferably within the consumer goods industry


• Hands-on experience with Amazon Vendor Central or prior Amazon seller/vendor experience


• Knowledge of Amazon's ecosystem, advertising platforms, and retail analytics tools


• Proactive mindset with the ability to take initiative, anticipate challenges, and resolve issues before they escalate


• Experience with data visualization tools and advanced analytics platforms


• Familiarity with retailer-specific metrics, KPIs, and reporting frameworks

Skills & Competencies for Success

At arenaflex, we value candidates who demonstrate a unique blend of skills and competencies that drive success in our eCommerce environment:

• Strategic Thinking: Ability to translate brand strategies into actionable digital sales and marketing plans that drive measurable results.


• Analytical Excellence: Strong data interpretation skills with the ability to transform complex datasets into clear, actionable recommendations.


• Collaboration & Influence: Excellent stakeholder management skills to effectively collaborate across departments and influence key decision-makers.


• Operational Agility: Comfortable managing multiple priorities in a fast-paced, deadline-driven environment.


• Customer Obsession: Deep understanding of shopper behavior and a passion for creating exceptional online shopping experiences.


• Innovation Mindset: Willingness to challenge the status quo and embrace new technologies, platforms, and approaches to digital commerce.

Career Growth & Learning Opportunities

At arenaflex, we believe in investing in our people's growth and development. This role offers unparalleled exposure to the inner workings of one of the world's most sophisticated eCommerce ecosystems. You will gain:

• Comprehensive training and development programs tailored to your career goals


• Mentorship from industry veterans with deep expertise in digital commerce and brand management


• Cross-functional exposure to Marketing, Supply Chain, Finance, and Retail teams


• Performance-based advancement opportunities within our global organization


• Access to cutting-edge eCommerce tools, analytics platforms, and industry best practices


• The chance to work on industry-leading brands and drive measurable business impact

Whether you are looking to deepen your expertise in eCommerce strategy, expand your analytical capabilities, or prepare for future leadership roles, arenaflex provides the resources, support, and opportunities to help you achieve your career aspirations.

Work Environment & Culture

Join a team that values innovation, inclusion, and collaboration. At arenaflex, we foster an environment where:

• Every voice matters—diversity of thought drives better outcomes


• Creativity and experimentation are encouraged


• Work-life balance is respected and supported


• Teams work together with shared purpose and mutual respect


• Continuous learning is part of our daily culture

You will be joining a team of passionate professionals who are committed to delivering excellence in everything we do. Our collaborative culture empowers you to bring your authentic self to work, contribute your unique perspectives, and help shape the future of digital commerce at arenaflex.

Compensation & Benefits

We recognize that our people are our greatest asset, and we are committed to providing competitive compensation and comprehensive benefits. The salary range for this position is $94,000.00 - $133,000.00 USD, determined based on experience, qualifications, and location.

In addition to competitive base pay, eligible salaried employees may also receive:

• Discretionary annual bonuses


• Profit-sharing programs


• Long-term incentive opportunities


• Comprehensive medical, dental, and vision coverage


• Basic life insurance and disability coverage


• Paid parental leave


• 401(k) retirement plan with company matching contributions


• Minimum of 15 paid vacation/PTO days (prorated based on hire date)


• 13 paid holidays annually


• Paid sick leave in accordance with local laws and company policies

Our Commitment to Inclusion & Diversity

At arenaflex, we believe that our differences make us stronger. We are committed to building an inclusive workplace where everyone feels a true sense of belonging. Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world.

We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Join us in creating a culture where diversity is celebrated, inclusion is intentional, and everyone has the opportunity to thrive.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

We are also committed to providing reasonable accommodations during the application process for persons with disabilities. If you require accommodation, please complete our accommodation request form.

Ready to Make an Impact?

If you are ready to take the next step in your career and join a team that is transforming the future of eCommerce, we want to hear from you! This is your opportunity to work with world-class brands, drive innovation in digital retail, and make a lasting impact within a globally recognized company.

Apply today and become part of the arenaflex family—where caring, innovation, and growth come together to create something extraordinary.