Digital Experience Specialist

TJX Companies is a Fortune 100 company and the world’s leading off-price retailer. The Digital Experience Specialist is responsible for identifying opportunities to enhance the digital customer journey and drive business growth, collaborating with cross-functional teams to implement strategic recommendations.

Responsibilities

• Support the continuous digital innovation, evaluating trending or new technologies and assess alignment with TJX model
• Maintain focus on Idea generation and digital exploration to deliver recommended solutions to support future growth across TJX digital from pre-purchase to post-fulfillment
• Responsible for monitoring and evaluating customer feedback and OSAT results to identify areas of friction and focus to reduce barriers in customer funnel
• Support Intake and Business Case Creation to support and advocate for business driving initiatives
• Own individual development, mentor and influence peers to increase engagement
• Consistently collaborates and communicates with partners across several areas of the business
• Collaborate across the business to tackle problems with minimal disruption to the business or the customer
• Assist with exploratory vendor calls and research by helping gather information, understand solution capabilities, and assess basic alignment with the TJX off‑price digital model

Skills

• Bachelor's degree in business or related field
• 1-2+ years of experience in eCommerce or Digital
• Strong Microsoft Office skills including Outlook and PowerPoint
• Knowledge of business and technology trends
• Excellent professional written and verbal communication skills
• Ability to build relationships and collaborate with others
• Ability to manage timelines and coordinate with cross-functional teams
• Ability to prioritize and triage competing asks and requirements
• Ability to gather, interpret, and synthesize data from multiple sources, as well as probing questions to uncover hidden needs or gaps
• Ability to proactively investigate, challenge assumptions, and ask strategic questions to drive transparency and better outcomes
• Ability to compose structured presentations that clearly communicate insights and help partners understand key takeaways

Benefits

• Associate discount
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long-term disability
• Paid holidays/vacation /sick/bereavement/parental leave
• EAP
• Incentive programs for management
• Auto/home insurance discounts
• Tuition reimbursement
• Scholarship program
• Adoption/surrogacy assistance
• Smoking cessation
• Child care/cell phone discounts
• Pet/legal insurance
• Credit union
• Referral bonuses

Company Overview

Company H1B Sponsorship