Deskside Technician

WBM Technologies is a company passionate about technology and committed to community engagement. They are seeking a Deskside Technician to provide onsite and remote support to clients, focusing on resolving incidents and service requests in a dynamic environment.

Responsibilities

• Collects, comprehends, and applies knowledge gathered from experience
• Identifies and resolves problems in a timely manner
• Proven ability to manage difficult and/or emotional customer service situations
• Speaks and writes in clear and persuasive language in positive or negative situations
• Desire to help build, and be part of, a close-knit team
• Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
• Prioritizes and plans work activities efficiently
• Takes pride in being at work and ready for work on time and arriving at customer sites on time
• Follows instructions and procedures and responds to management direction positively

Skills

• Analytical – Collects, comprehends, and applies knowledge gathered from experience
• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Proven ability to manage difficult and/or emotional customer service situations
• Communication – Speaks and writes in clear and persuasive language in positive or negative situations
• Teamwork – Desire to help build, and be part of, a close-knit team
• Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
• Time Management – Prioritizes and plans work activities efficiently
• Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time
• Dependability – Follows instructions and procedures and responds to management direction positively
• Ability Write in both French and English
• High School diploma or equivalent
• CompTIA A+ or equivalent experience
• 1-2 years of previous Deskside experience
• Good communication, time management and mathematical skills
• Dependable and reliable
• Attention to detail and documentation – you take pride in your work
• Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
• Clean criminal record and driving abstract

Benefits

• Medical, dental, and disability coverage
• Attractive group RRSP

Company Overview