Representative, Underwriting & Billing

Definity is a parent company to several innovative insurance brands in Canada, and they are seeking a Representative for Underwriting & Billing. This role focuses on delivering superior service to brokers, assisting with inquiries related to underwriting and billing, and ensuring adherence to underwriting guidelines.

Responsibilities

• Handles general incoming broker inquiries and requests for Vyne support and workflow advice
• Support Brokers as they navigate changes by reinforcing messages and providing guidance where appropriate
• Provide brokers with educational step-by-step overviews while thoroughly explaining changes
• Process transactions not enabled by broker self-service functionality, including but not limited to new business, policy changes, cancellations etc., in accordance with underwriting guidelines and authority that meet all efficiency and quality standards
• Reviews incoming emails/cases in electronic format to identify risk types
• Completes categorization of cases in the policy case management system (including the correct identification of Broker codes) for multiple case transactions, enabling routing to the appropriate team
• Updates existing cases in the policy case management system when additional information is received from the Broker

Skills

• Insurance / underwriting knowledge
• Customer service focused with a positive helpful attitude
• Excellent people skills
• Strong verbal and written communication skills
• Ability to coach and provide guidance to others
• Ability to solve problems
• Strong organizational and time management skills
• High degree of proficiency of English is required to service customers, both internal to the company and external, across Canada
• Bilingualism English and French is a must
• Univ. Degree / College diploma or equivalent experience
• Insurance / underwriting experience preferred
• Knowledge of Economical's PI offerings and Guidewire an asset
• CIP / working towards designation preferred

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Company Overview