Customer Support Specialist

The Greentree Group is a dynamic company specializing in advanced technology solutions for federal, state, and commercial clients. As a Customer Support Specialist, you will provide essential support by handling customer inquiries, aiding users in system functions, and collaborating with team members to enhance customer care processes.

Responsibilities

• Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system
• Aiding users in executing system functions and navigating business processes
• Providing guidance to stakeholders on completing tasks correctly
• Executing case management duties on tactical tasks and activities
• Providing documentation support
• Providing high-level and in-depth analysis of customer care processes
• Support teammates in a collaborative work environment

Skills

• Bachelor's Degree in a related field. Experience in lieu of degree may be considered
• Minimum one (1) to three (3) years' experience in a business environment
• Strong customer service and support skills
• Provide accuracy and consistency through thoroughness in all details and tasks
• Exceptional organizational and time management skills
• Ability to work well independently and as part of a team
• Strong problem-solving, analytical and communication skills
• Excellent written and oral communications skills
• Candidates must be U.S. Citizens
• Help Desk software experience
• Experience in issue escalation, resolution, and de-escalation techniques
• Proficiency in MS Office including Excel, Word, PowerPoint, and Access
• Previous experience in a Consulting capacity

Benefits

• Employee Medical Premium on the High Deductible Health Plan (HDHP)
• Basic Life Insurance and AD&D
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Health Reimbursement Account (HRA)
• 401(k) Match
• Job-Related Certifications
• Training Programs
• Medical
• Dental
• Vision
• HSA
• FSA
• Voluntary Term Life
• 401(k) (Roth and Pretax available)
• PTO
• Flexible Schedules
• Holidays
• Paid Parental Leave
• Paid Training and Development
• Job-related tuition reimbursement contributions

Company Overview