[Remote] Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Auxillium USA is a unique call center that provides support for smaller call center projects and enhances customer experience across various industries. They are seeking a Technical Support Specialist to deliver top-tier customer support, manage case logs, and ensure customer satisfaction through effective troubleshooting and resolution of issues.

Responsibilities

• Provide customer assistance with Client hardware and software
• Diagnose, troubleshoot, and resolve issues with product installation, general troubleshooting, and application usage over the phone or by email
• Perform software/application configurations and updates as needed
• Create and document customer contact case history Client Customer Relations Management (CRM) tool
• Follow up to ensure resolution and customer satisfaction in certain situations

Skills

• Currently enrolled in high school, high school diploma or equivalent
• Experience in a customer focused position preferred
• Experience with technical support, computer support, or gaming preferred
• Proficiency with computers Windows OS, O365, MS Office, Mac OSX, etc
• Knowledge of PC's or devices including how to build, configure, troubleshoot, or repair
• Working experience with hardware, software, and configuration
• Excellent critical thinking skills, problem solving and strategic thinking abilities
• Working knowledge of gaming and support devices
• Maintain high degree of accuracy and great attention to detail
• Communicate effectively, professionally, clearly, and courteously with customers
• An understanding of electronics which includes low voltage data wiring
• Experience in troubleshooting projectors, amplifiers and other in-home electronics and the techniques used in connecting
• Ability to work in fluid and ever-changing situation
• Willingness to adapt to Auxillium's highly positive culture as a supportive Team Member

Benefits

• Paid time off program
• 401K
• Medical
• Dental
• Vision plans

Company Overview