Customer Support Chat/Email Specialist

Conservice is a customer service-oriented company seeking a Customer Support Chat/Email Specialist to provide real-time support through chat and email. The role involves addressing customer inquiries, maintaining communication quality, and ensuring customer needs are met efficiently.

Responsibilities

• Address customer service emails
• Maintain availability in chat software and answer incoming chat requests
• Maintain high level of quality and customer service in all communication
• Keep management updated on e-mail volume and specific complaints or issues
• Communicate with clients and other departments as necessary
• Assure quality control of outgoing email
• Submit and follow up on personal EWOK submissions relating to emails and accounts
• Take on additional assignments or projects as needed
• Phone use: Inconsistent (up to 5% of a workday)
• Outbound calls to leasing offices as needed

Skills

• Experience in customer service or support roles
• Ability to manage multiple tasks in a fast-paced environment
• Strong written communication skills for email correspondence
• Proficiency in using chat software
• Ability to maintain high levels of quality and customer service
• Capability to communicate effectively with clients and other departments
• Attention to detail for quality control of outgoing emails
• Willingness to take on additional assignments or projects as needed

Company Overview