**Experienced Customer Service Representative – Hybrid Role with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Customer Care team, you'll play a vital role in shaping the future of customer service and driving business growth. If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. Our team of experts is dedicated to delivering exceptional customer experiences, driving business growth, and fostering a culture of innovation and collaboration. With a strong commitment to excellence, we're always looking for talented individuals who share our vision and values.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our team in Huntersville, NC. As a hybrid role, this position offers the flexibility to work from home on Mondays and Fridays, with an in-office presence on Tuesdays, Wednesdays, and Thursdays. As a Customer Service Representative, you'll be responsible for managing customer interactions through various channels, including phone calls, emails, and customer portals. You'll work closely with our sales and support teams to resolve customer issues, provide exceptional service, and drive business growth.

• *Responsibilities**

As a Customer Service Representative with arenaflex, you'll have the opportunity to make a real impact on our customers' experiences. Your responsibilities will include:

• **Customer Relationship Management**: Understand our CRM channels and omnichannel strategy to deliver exceptional customer experiences.
• **Customer Issue Resolution**: Resolve customer concerns, including proper escalation channels, and follow through on all commitments made to customers.
• **Order Management**: Manage customer account order management, report preparation, and sales/supply chain support functions for assigned accounts.
• **Post-Order Support**: Provide support to customers seeking help with post-order issues, such as returns, replacements, refunds, delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
• **Communication**: Proactively communicate potential service issues to customers and internal personnel, and operate with understanding, active listening, patience, empathy, and kindness to customers and team members alike.
• **Process Improvement**: Identify trends or inefficiencies requiring collaboration with all internal teams to root cause issues and develop process changes to drive exceptional customer experiences.
• **Team Collaboration**: Build a trusting relationship with the inside and outside sales team, along with internal support channels.
• **Technical Support**: Maintain and manage backlogs, orders on hold, and follow up to clear pricing/cross-reference issues as quickly as possible.
• **First-Level Troubleshooting**: Maintain first-level troubleshooting of inbound/outbound EDI transactions for purchase orders, order acknowledgments, advance shipping notifications (ASNs).

• *Qualifications**

To succeed in this role, you'll need:

• **Education**: A 4-year college degree or equivalent combination of education/work experience.
• **Willingness to Learn**: Operate with a willingness to learn, and be open to feedback and growth.
• **Multitasking**: Adept at multitasking, self-motivated with a strong drive to resolve issues quickly and effectively, and work well within a team atmosphere.
• **Communication Skills**: Strong phone etiquette, verbal and written communication, active listening, and professional business skill sets.
• **Problem-Solving**: Enjoys problem-solving, thinking creatively, and trying new things.
• **Process Development**: Process development and root-cause analysis skill set; ability to keep work flowing while minimizing problems and delays.
• **Technical Skills**: Good computer skills, including SAP SD and EDI experience preferred, and MS Office (Excel, Word).
• **Conflict Management**: Effective conflict management skills while keeping professional composure.
• **Industry Experience**: Consumer Products Industry experience a plus.

• *What We Offer**

As a valued member of our team, you'll enjoy:

• **Competitive Compensation**: A competitive salary and benefits package.
• **Flexible Work Arrangements**: Hybrid work arrangement with the option to work from home on Mondays and Fridays.
• **Opportunities for Growth**: Career growth opportunities and learning benefits to help you develop your skills and advance your career.
• **Collaborative Culture**: A collaborative and supportive work environment that fosters innovation and creativity.
• **Recognition and Rewards**: Recognition and rewards for outstanding performance and contributions to the team.

• *How to Apply**

If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you! Apply now to join our team and be part of shaping the future of customer service at arenaflex.