[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. AlgaeCal Inc. is a hyper-growth company focused on natural health, seeking a Customer Service Representative to support customers regarding their bone health. The role involves assisting customers through various mediums, processing orders, and maintaining records to ensure customer success.

Responsibilities

• Acting as a knowledge base for customers inquiries with respect to our products and their bone health
• Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal
• Supporting our customers through a variety of mediums (email, phone)
• Processing orders and returns for customers
• Helping customers understand the results of their DEXA bone scans
• Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role
• But most importantly, setting our customers up for MAXIMUM SUCCESS

Skills

• Solid customer service background
• Passionate about natural health
• Expert at building rapport with customers
• Devoted to helping people find their 'aha moment'
• Organized
• Humble
• Critical and creative thinker
• Ability to support and inspire others
• Desire for feedback and improvement
• Brilliant multi-tasker
• Flexibility to work a fixed schedule including one weekend day

Benefits

• $55,000 starting salary with the opportunity to increase rapidly as training targets are met.
• A generous healthcare package
• Monthly team events and activities
• Flexible Stat Holidays with the option to bank days for later use
• Remote team building opportunities (Coffee Chats!)
• Supported professional development and continued learning through training and coaching.

Company Overview