Customer Software Implementations Associate - Entry-Level

Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet. The Customer Software Implementations Associate will support new suppliers in onboarding to Fresho's platform, ensuring a smooth customer experience while learning about software implementation in a dynamic environment.

Responsibilities

• Assist with supplier onboarding tasks including data preparation, platform configuration, and system setup
• Support onboarding activities using structured processes, checklists, and onboarding plans
• Help ensure onboarding timelines, milestones, and tasks are tracked and kept up to date
• Support communication with suppliers via email, calls, and training sessions
• Assist in onboarding sessions by helping customers follow along and answering basic questions
• Escalate issues, risks, or delays to senior team members when needed
• Maintain and update onboarding trackers, tools, and internal systems
• Prepare supplier summaries and onboarding materials
• Support scheduling, coordination, and internal follow-ups
• Assist in preparing for internal and cross-functional meetings
• Organise supplier and launch feedback into structured formats
• Collaborate with Sales, Product, and Support teams to help ensure a smooth onboarding experience
• Participate in onboarding training and actively build knowledge of Fresho’s platform and processes
• Practice onboarding tasks under guidance and supervision
• Continuously improve through feedback, coaching, hands-on tasks, and internal learning resources and support

Skills

• 1-2 years of previous relevant job experience in a customer-facing, administrative, or operational role
• Experience in roles that involve customer-facing customer interaction, coordination, problem-solving, or managing multiple tasks and timelines - such as hospitality, retail, support, software/tech, or admin
• Excellent communication skills, with confidence engaging with customers and teammates
• Highly organised, with good attention to detail, process driven, strong follow-up discipline
• Comfortable managing multiple tasks and projects
• Can demonstrate examples of their proactive, can-do attitude in learning new jobs and skills
• Comfortable working in a fast-paced, evolving environment that comes with joining a company at this stage of their growth
• Tech-savvy and comfortable using tools like Google Workspace, Slack, Aircall, and a CRM (e.g. Salesforce/HubSpot)
• Working proficiency and experience in Excel or Google Sheets (e.g. able to manage data, use formulas, and maintain accuracy)
• Foundational Excel or Google Sheets skills
• Coachable, curious, and quick to learn - including learning Fresho's product and market, onboarding processes, and adapting as we evolve
• Experience in foodservice, hospitality, wholesale, logistics, supply chain, or related industries
• Exposure to SaaS platforms, CRMs, or operational tools
• Experience supporting projects management
• Experience working in a team environment or collaborating across different functions
• Experience working with distributed/global teams or stakeholders across regions

Benefits

• Employee Share Option Plan (ESOP) so you can share in Fresho’s success
• 20 PTO days annually
• 10 days paid sick leave annually
• U.S. public holidays observed by Fresho
• Flexible health coverage with a $600/month tax-free employer contribution toward the plan of your choice
• 401(k) plan available for employee contributions
• Company-funded NY Disability & Paid Family Leave insurance
• LinkedIn Learning Subscription with weekly work time dedicated to growing new skills
• Mentoring program to help you grow and exceed your potential
• Flexible working with hybrid Teams
• Procaffeinating Wednesdays where the coffee’s on us + in office coffee machines
• Weekly fresh fruit in the office
• Regular socials (with snacks and drinks of course!)
• Fresho merch so you can look sharp in our branded swag
• Referral bonuses - invite your friends and get paid for it!
• Employee Assistance Program (EAP) to support your mental health and wellbeing
• CEO Book Club where role related e-books are on us
• Additional earning opportunities through Onboarding team-based incentive programs

Company Overview