Customer Services Supervisor – Airport Operations & Team Leadership

• --

Join the arenaflex Team: Where Aviation Excellence Meets Career Growth

Are you ready to take your career to new heights? Do you thrive in fast-paced environments where your leadership skills can make a real difference in the travel experience of thousands of passengers every day? If you're passionate about delivering exceptional customer service and leading a team to success, arenaflex is looking for extraordinary individuals like you to join our dynamic aviation family.

At arenaflex, we believe that every journey matters. As a leading regional airline committed to connecting communities across the nation, we understand that our success hinges on the dedication, expertise, and enthusiasm of our team members. We don't just transport passengers from point A to point B – we create memorable travel experiences that begin with a warm greeting and end with a satisfied smile. Our commitment to excellence has made us one of the most trusted names in regional aviation, and we're continuesly growing, evolving, and seeking talented professionals who share our vision for outstanding service.

When you join arenaflex, you become part of something bigger than yourself. You're not just accepting a job; you're embarking on a career path filled with opportunities for advancement, professional development, and personal growth. Our industry-leading training programs ensure that you have the skills and knowledge to excel, while our comprehensive benefits package takes care of you and your loved ones. Whether you're just starting your career in aviation or you're looking to take the next step in your professional journey, arenaflex provides the foundation for your success.

Why Choose arenaflex?

Working at arenaflex means being part of a team that values integrity, innovation, and inclusivity. We understand that our employees are our greatest asset, and we're committed to investing in your future. Here's what you can expect when you become part of the arenaflex family:

• Competitive Compensation: We offer industry-competitive salaries that reflect your skills, experience, and contributions to our team.


• Comprehensive Benefits: Our extensive health and life benefits package ensures you and your family are well-protected, including medical, dental, and vision coverage.


• Travel Privileges: Enjoy amazing employee flight privileges within the arenaflex global network, opening up a world of travel opportunities for you and your family.


• Career Development: We invest in your growth through comprehensive training programs, mentorship opportunities, and clear advancement pathways.


• Team Culture: Join a collaborative, supportive team where your contributions are recognized and valued every day.

Position Overview: Customer Services Supervisor

As a Customer Services Supervisor at arenaflex, you'll play a pivotal role in ensuring the smooth operation of our airport stations while leading a team of dedicated professionals. This isn't just a supervisory position – it's an opportunity to shape the passenger experience, mentor team members, and contribute to the operational excellence that defines arenaflex.

You'll be the heartbeat of our station operations, coordinating daily activities, ensuring safety protocols are followed, and maintaining the on-time reliability that our passengers trust. Your leadership will directly impact our ability to deliver seamless service, making you an essential part of the arenaflex success story.

Key Responsibilities

Your day-to-day responsibilities as a Customer Services Supervisor will be diverse, challenging, and incredibly rewarding. Here's what you can expect:

• Team Leadership: Lead, organize, and coordinate the activities of Customer Service Agents and Clerks to ensure a safe working environment and exceptional operational performance.


• Operations Coordination: Manage day-to-day station operations, ensuring adequate coverage through effective scheduling and manpower utilization.


• Safety Excellence: Maintain a safe, dependable, and consistent operation by adhering to all safety protocols and regulatory requirements.


• Performance Management: Conduct agent observations, provide constructive feedback, and support continuous improvement initiatives.


• Training & Development: Schedule and administer local training programs, including onboarding for new hires, to ensure your team has the skills they need to excel.


• Issue Resolution: Investigate and resolve both operational issues and customer service concerns promptly and professionally.


• Reporting & Documentation: Participate in operational conference calls, station audits, and prepare various reports as required by management.


• Record Keeping: Maintain accurate records including time and attendance, personnel files, and performance documentation.


• Operational Support: Perform Station Agent work as required, including combined duties within ramp service and customer service operations.


• Passenger Experience: Create a positive first impression by greeting passengers and providing seamless check-in and ticketing experiences.


• Ticketing & Reservations: Use appropriate reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.


• Communication: Keep passengers informed throughout their travel experience by communicating relevant information about their trips and belongings.


• Aircraft Guidance: Guide and direct incoming and outgoing aircraft on the taxiway to ensure safe and timely gate entry and departure.


• Baggage Operations: Load, unload, sort, and appropriately transfer passenger baggage, cargo, freight, and company materials.


• Equipment Operation: Drive ground equipment including tugs for aircraft positioning, belt loaders for baggage loading, and bag carts for baggage delivery to claim areas or connecting flights.


• Team Collaboration: Work closely with internal teams to ensure safe and on-time departures.


• Aircraft Maintenance: May clean the interior of aircraft, service lavatories, or work in the Baggage Service Office to track baggage location.

Essential Qualifications

To succeed in this role, you'll need to meet the following requirements:

• Age Requirement: Must be at least 18 years old.


• Education: High school diploma or GED equivalent required.


• Driver's License: Must possess a valid, unexpired, and unsuspended state driver's license (some license restrictions may prohibit consideration).


• Physical Capability: Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.


• Shift Availability: Must be able to work rotating shifts including nights, holidays, weekends, and days off, with regular and timely attendance.


• Flexibility: Must be available to work additional hours beyond the regular shift on short notice as needed due to operational necessity.


• Environmental Adaptability: Must be able to perform all duties in various weather conditions and time constraints.


• Language Skills: Ability to read, write, fluently speak, and understand the English language.


• Work Authorization: Must possess the legal right to work in the United States.

Preferred Qualifications

While not required, the following qualifications will help you stand out:

• Previous customer service experience (minimum one year preferred).


• Prior airline experience, including working knowledge of airline ticketing systems and/or ramp operations.


• Demonstrated leadership abilities in fast-paced environments.


• Strong problem-solving and conflict resolution skills.

Additional Requirements & Considerations

• Appearance Standards: As a representative of arenaflex, you must adhere to our professional appearance policy. Tattoos, body piercings, and/or tongue rings may not be visible while in company-issued uniform at any time.


• Security Clearance: Candidates must fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA).


• Airport Badges: Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport-related requirements.


• Mail Handling: In locations handling US mail, must be able to pass a US Postal Service background check.


• DOT Regulations: This position may be subject to Department of Transportation (DOT) regulations. Federal law requires arenaflex to determine a candidate's history with DOT drug and/or alcohol violations or refusals to test before hiring into a safety-sensitive position.

What We're Looking For

In this role, you'll need to perform duties under sometimes stressful conditions while always striving to influence a favorable impression of arenaflex. The ideal candidate is self-motivated, safety-conscious, and comfortable organizing work groups while handling multiple priorities in a fast-paced environment.

At arenaflex, we value leadership, initiative, and sound judgment. You'll be the face of our airline to countless passengers every day, and your ability to remain calm under pressure, make quick decisions, and inspire your team will be critical to your success. We're looking for individuals who see challenges as opportunities and who are committed to continuous improvement.

Career Growth & Development

At arenaflex, we believe in investing in our people. As a Customer Services Supervisor, you'll have access to ongoing training and development opportunities that can take your career to the next level. Whether you're looking to advance into higher leadership roles, specialize in operations management, or explore other areas of our business, we're committed to supporting your career aspirations.

Our comprehensive training programs will equip you with the skills you need to succeed, while our mentorship opportunities connect you with experienced leaders who can guide your professional journey. As you grow in your role, you'll have the chance to take on increased responsibilities, lead larger teams, and make an even greater impact on our operations.

Work Environment & Culture

Working in aviation means no two days are alike. You'll thrive in an environment that's dynamic, fast-paced, and constantly evolving. Our culture is built on teamwork, respect, and a shared commitment to excellence. We support each other, celebrate our successes, and learn from our challenges together.

At arenaflex, diversity and inclusion are core to our identity. We believe that different perspectives make us stronger, and we're committed to creating an environment where everyone feels valued and respected. Join us and be part of a team that's as diverse as the passengers we serve.

Ready to Take Flight?

If you're ready to embark on an exciting career journey with a company that values its people and is committed to excellence, we invite you to apply for the Customer Services Supervisor position at arenaflex. This is more than a job – it's an opportunity to grow, learn, and make a meaningful impact in the world of aviation.

Apply today and discover why so many talented professionals have chosen to build their careers with us. We can't wait to welcome you to the arenaflex family!

Note: This job description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in the position. Duties and expectations may be subject to change at any time.

arenaflex is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.