Part-Time Airline Ramp Agent & Passenger Services Representative – Eugene, OR

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Launch Your Career in Aviation with arenaflex

Are you ready to take flight on an exciting career journey? Join arenaflex, a global leader in aviation ground handling services, and become part of a dynamic team that keeps the world connected. At arenaflex, we don't just move cargo and passengers—we move possibilities. Every day, our team members play a vital role in ensuring millions of travelers and shipments reach their destinations safely, on time, and with a smile.

With operations spanning over 170 locations across 22 countries on five continents, arenaflex is proud to employ more than 22,000 dedicated professionals who share a common passion for excellence in air travel services. From busy international hubs to regional airports like the one in Eugene, Oregon, our team members are the backbone of seamless airline operations. When you join arenaflex, you're not just accepting a job—you're stepping into a career that offers growth, learning, and the chance to be part of something bigger than yourself.

We are currently seeking motivated individuals to fill the position of Part-Time Airline Ramp Agent & Passenger Services Representative at our Eugene, Oregon location. This is an incredible opportunity for those who thrive in fast-paced environments, enjoy physical activity, and take pride in delivering exceptional customer service. Whether you're just starting your career or looking for a flexible part-time role that fits your lifestyle, arenaflex welcomes you to apply and discover the endless possibilities that await.

Why Choose arenaflex?

At arenaflex, we believe that our people are our greatest asset. We invest heavily in training, development, and creating an inclusive workplace where every team member feels valued and empowered. When you join our family, you become part of a culture that celebrates teamwork, safety, and operational excellence. We are passionate about what we do, and we bring that passion to work every single day.

Working in aviation means you'll experience a unique blend of challenges and rewards. No two days are alike, and you'll have the opportunity to interact with diverse customers, learn new skills, and contribute to the smooth operation of airline services. Plus, you'll gain valuable experience in an industry that offers long-term career pathways and professional development opportunities.

Job Summary

As a Part-Time Airline Ramp Agent & Passenger Services Representative at arenaflex, you will play a dual role that combines ground handling operations with passenger services. This position is essential to our airport operations, ensuring the safe and efficient loading and unloading of cargo, the timely handling of luggage, and the delivery of world-class customer service to airline passengers.

You will be responsible for maintaining high standards of quality and quantity in your work, following established procedures and safety protocols at all times. Your role will involve operating vehicles and equipment, communicating with flight crews, and providing assistance to passengers throughout their travel experience. You will also be expected to remain vigilant regarding security procedures and report any suspicious activities or breaches to management immediately.

This position is part of a collective bargaining agreement and requires membership in the Transport Workers Union (TWU). We encourage all qualified candidates to apply and become part of our award-winning team.

Key Responsibilities

As a Ramp Agent at arenaflex, you will be responsible for a variety of tasks that keep airline operations running smoothly. Your duties will include but are not limited to:

• Aircraft Cargo Handling: Load and unload aircraft cargo weighing up to 70 pounds in and out of confined cargo areas. This involves pushing, pulling, and positioning cargo within the aircraft while maintaining safety and efficiency.


• Vehicle Operations: Drive vehicles with gross weights ranging from 3,000 to 80,000 pounds in areas congested with aircraft, moving and stationary vehicles, and equipment. You must demonstrate excellent depth perception and the ability to distinguish colors (red, green, and yellow) for safe positioning.


• Aircraft Push-Out Operations: Participate in aircraft push-out operations by driving 80,000-pound vehicles or providing guide functions to drivers. This requires precise depth perception in congested areas and clear communication with cockpit personnel during push-back procedures.


• Cargo Transportation: Transport cargo to and from aircraft using 3,000-pound vehicles, navigating through congested areas while reading off-load sheets to determine cargo destinations.


• Ground-to-Cockpit Communication: Engage in proper ground-to-cockpit communication via hand signals and voice commands, with or without visual aids, during aircraft push-out and towing functions.


• Baggage Handling: Pull, push, and lift bags weighing up to 70 pounds onto and from conveyor belts, ensuring proper handling and sorting.


• Equipment Setup: Pull water hoses from stationary cabinets and connect them to aircraft, as well as lift, connect, and remove 40-pound KVA electric cables to and from aircraft.


• Aircraft De-Icing: Perform aircraft de-icing duties at heights of up to 20-80 feet, lifting and holding aircraft noses and spraying glycol on wings and fuselages.


• Passenger Services: As a Passenger Services Agent, you will handle ticket reservations, issuance, fare calculations, refunds, baggage checks, and excess baggage collection.


• Customer Assistance: Provide passengers with general travel information, meet aircraft at gates or loading areas, and perform duties in departure lounges and boarding gates.


• Flight Documentation: Determine flight close-out times, prepare and complete various flight forms for accuracy, invalidate tickets, and perform post-departure procedures.


• Lost and Found: Perform lost and found activities to assist passengers with misplaced belongings.


• Security Compliance: Comply with all arenaflex site security procedures for assigned warehouse and operations. Remain cognizant of staff, security contractors, and visitor activities, and report security breaches or suspicious occurrences to management.

Essential Qualifications

To succeed in this role, you must meet the following minimum requirements:

• High School Diploma, GED, or equivalent education.


• Must be at least 18 years of age.


• Valid driver's license with a clean driving record.


• Ability to lift up to 70 pounds (31.9 kg) repeatedly throughout your shift.


• Ability to stand, walk, twist, turn, stoop, bend, reach, and grip while performing job duties.


• Ability to work in variable weather conditions, including exposure to jet engine fumes, vehicle emissions, dust, and high noise levels.


• Willingness to wear the prescribed uniform and insignia.


• Ability to maintain personal appearance and grooming that presents a favorable corporate image.


• Must be able to judge distance accurately for vehicle positioning and cargo handling.


• Strong communication skills with the ability to understand and react to verbal commands and safety warnings.


• Ability to work in a high-noise level environment.


• This position is covered by a collective bargaining agreement with the Transport Workers Union (TWU). Union membership and payment of union dues are required.

Preferred Skills and Competencies

While not required, the following skills and experiences are highly preferred and will help you excel in this role:

• Fluency in English with the ability to read, write, and speak clearly.


• Exceptional communication skills with the ability to give directions and information to passengers and team members.


• Strong hearing ability to respond to customers and safety warnings.


• Customer service orientation with a friendly, outgoing demeanor and the ability to handle repetitive questions patiently.


• Reliability and punctuality, with the ability to report to work regularly and on time.


• Confidence to confront and question unauthorized personnel in secured areas and report their presence to authorities as necessary.


• Previous experience in aviation, hospitality, or customer service roles is a plus but not required—we provide comprehensive training!


• Problem-solving skills and the ability to adapt quickly to changing situations.

Physical Requirements and Working Conditions

Working as a Ramp Agent and Passenger Services Representative requires physical stamina and versatility. You must be prepared to:

• Lift up to 70 pounds throughout your shift.


• Stand and walk for extended periods, often throughout the entire shift.


• Perform repetitive motions such as twisting, turning, stooping, bending, reaching, and gripping.


• Work in all weather conditions, including rain, snow, heat, and cold.


• Exposure to jet engine fumes, vehicle emissions, dust, and high noise levels from aircraft and ground equipment.


• Work at heights of up to 20-80 feet when performing de-icing duties.


• Wear personal protective equipment (PPE) as required for certain tasks.


• Wear the arenaflex uniform and maintain professional grooming standards.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people. When you join our team, you gain access to comprehensive training programs that equip you with the skills needed to excel in your role and prepare you for future advancement. We are committed to helping our employees grow both personally and professionally.

Many of our current leaders started in entry-level positions and worked their way up through dedication and hard work. We offer internal mobility and transfer opportunities, so if you're looking to expand your career within the aviation industry, arenaflex is the perfect place to start. Whether you aspire to become a supervisor, trainer, or move into specialized roles, we provide the resources and support to help you achieve your goals.

You'll also have the opportunity to work with different customers and cultures, gaining a global perspective on the aviation industry. This exposure not only enhances your resume but also broadens your horizons and develops valuable life skills.

Work Environment and Company Culture

arenaflex is more than just a workplace—it's a community. Our team members describe the environment as fast-paced, supportive, and team-oriented. We take pride in our safety-first approach and hold ourselves to the highest standards in everything we do. Collaboration is key, and you'll work alongside colleagues who are just as passionate about aviation as you are.

We value diversity and inclusion, believing that different perspectives make us stronger. Our inclusive culture ensures that every team member feels welcome, respected, and empowered to contribute their best work. We celebrate achievements, recognize top performers, and foster an environment where everyone can thrive.

As part of our team, you'll wear the arenaflex uniform with pride, representing a company that is recognized worldwide for excellence in ground handling services. You'll build lasting friendships with colleagues and create memories that last a lifetime.

Compensation and Benefits

arenaflex offers a competitive benefits package designed to support your well-being and financial security. While this is a part-time position, we believe in rewarding our team members for their hard work and dedication. Here's what you can expect:

• Flexible Pay Options: Access your pay when you need it through the DailyPay app—no waiting for payday!


• Recognition Programs: Top performers are celebrated through our Awardco Platform, which includes spot awards, gift cards, and more.


• Health Benefits: Multiple medical plan options available for both full-time and part-time employees.


• Employee Extras: Enjoy travel discounts, pet insurance, discount shopping, and exclusive offers through WFS Employee Extras.


• Wellness Programs: Access resources and programs designed to help you stay healthy and improve your quality of life.


• Retirement Savings: Invest in your future with our 401(k) program, featuring company match contributions.


• Career Development: Opportunities for internal mobility and transfers to advance your career within arenaflex.

Join the arenaflex Family Today

Are you ready to take off on an exciting career journey? At arenaflex, we are always looking for passionate, capable individuals who are ready to explore new opportunities and deliver world-class service. If you're reliable, motivated, and eager to grow, we want to hear from you!

This is more than just a job—it's a chance to be part of something extraordinary. You'll gain invaluable experience in the aviation industry, develop skills that last a lifetime, and make a difference in the lives of travelers every day. Plus, you'll enjoy a supportive work environment, competitive benefits, and the pride of working for a global leader in ground handling services.

arenaflex is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals and encourage candidates from diverse backgrounds to apply. Join us and discover why so many team members build long, fulfilling careers with arenaflex!

Apply now and take the first step toward an amazing career in aviation with arenaflex!