Customer Service Representative

Fresenius Kabi USA is seeking a Customer Service Representative to provide exceptional customer service. The role involves handling customer inquiries, processing orders, and resolving issues with a focus on empathy and professionalism.

Responsibilities

• Enters customer orders via telephone, mail, email, international, Utilizing SAP, SalesForce.com
• Handles all incoming customer inquiries and complaints (re: product availability, placing order, pricing, returns)
• Authorize return goods from customers due to overstock, damages, expiration, etc
• Assists with credits, debits, returns, shortages, etc. and the dispute management module as needed
• Issues credits/debits to customers
• Tracks shipments from warehouses as needed either proactively or reactively to respond to an inquiry
• Handles manual allocation process on low inventory products
• Conducts follow up calls to internal/external customers promptly
• Supports unique requirements of various business units (i.e. repairs, recalls, replacements, etc.)
• Works in partnership with Sales & other cross functional departments to meet/exceed internal customers’ needs and expectations
• Works as a team to respond to customer requests and to solve customer problems
• Utilizes appropriate resources to respond to requests as needed
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities
• Participates in any and all reasonable work activities as assigned by management

Skills

• High school diploma or equivalent (Associates/Bachelor's degree preferred)
• 1-3 years of related work experience
• Knowledge of healthcare, pharmaceutical, and/or medical device industries is strongly preferred
• Demonstrated excellent customer service skills accompanied with effective communication skills (verbal and written)
• Solid organizational skills, attention to detail, and ability to multi-task in a fast-paced deadline driven environment
• Intermediate skill set with Microsoft Office applications (Excel, Word, PowerPoint)
• Experience with ERPs (SAP preferred) and knowledge of other database concepts
• Ability to research and resolve customer issues
• Ability to consistently accomplish a large volume of work accurately
• Excellent interpersonal skills and willingness to be a team player in varied capacities
• Team player with ability to take direction from multiple individuals and interact effectively cross-functionally
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
• Ability to work and manage change within a dynamic, fast-paced environment
• Associates/Bachelor's degree preferred
• Knowledge of healthcare, pharmaceutical, and/or medical device industries is strongly preferred
• Experience with ERPs (SAP preferred)

Benefits

• Medical, dental and vision coverage
• Life insurance
• Disability
• 401K with company contribution
• Wellness program

Company Overview

Company H1B Sponsorship