[Remote] Remote Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Integra Connect is a value-based precision medicine company specializing in Health IT and digital health solutions. They are seeking a Remote Bilingual Customer Service Representative responsible for handling customer calls and managing account billing inquiries while adhering to compliance regulations.

Responsibilities

• Answer incoming /outbound customer service telephone calls, verifying and updating account demographics and taking appropriate action within the billing system to resolve the account/accounts during the initial (first) contact, while adhering to Compliance/HIPAA regulations and internal protocols
• Maintain a courteous and professional demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately within the AR management system
• Review recorded comments about the patient's account, understand the trip's information, and billing history to provide guidance to the caller regarding past events
• Input information obtained and enter comments relating to an account and call into the AR management system
• Maintains consistent performance in meeting company QA standards during monthly call audits
• Reviews correspondence received by mail, by e-mails or through the web site and take appropriate research and follow up steps for resolution
• Assist with account billing review and follow up on private pay billing plans and private pay aging
• Familiarize and follow corporate policy and procedures

Skills

• High school diploma/GED
• 1 year of customer service or sales experience
• Type 35 wpm
• Bilingual (Spanish) skills required
• Demonstrated effective verbal and written communication skills
• Pleasant Telephone etiquette
• Have a customer focused mindset
• General working knowledge of PCs and/or patient accounting computer systems
• Working knowledge of Microsoft Word and Excel for Windows
• Able to handle a large volume of work
• Organized and detail oriented with ability to prioritize and perform multiple tasks at once
• Knowledge of medical billing processes/or health care billing guidelines is strongly preferred

Benefits

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Overview