Customer Service Representative

LEGO is a global company dedicated to bringing joy to millions of fans. As a Customer Service Representative, you will support LEGO fans during the busy season by handling inquiries and building relationships with consumers.

Responsibilities

• Engage with consumers via phone and email. Handling a range of topics, (Tier 1= regarding orders and accounts, parts requests and gift cards) (Tier 2= including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries)
• Build strong and lasting relationships with consumers in a fun and engaging manner
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
• Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service

Skills

• Experience in giving premium customer service and/or inbound sales - preferably in a retail environment
• Confidence to make your own judgements about what is right for your consumer
• Attention to detail and ability to multi-task and to prioritize
• Be comfortable with virtual assessments, have access to a secure Wi-fi network and have a private space to work remotely
• Being happy to work in a dynamic, fast paced, one team environment

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Company Overview