Customer Service Associate

MSA - The Safety Company is a purpose-driven company committed to deploying innovation and technology to protect people and assets. They are seeking a Customer Service Associate to input orders, support customers, and ensure a positive customer experience.

Responsibilities

• Fulfill order entry transactions following departmental processes
• Answer inbound and initiate outbound customer calls
• Build knowledge of all major product groups to properly support customer contacts
• Resolve customer issues and inquiries efficiently and effectively
• Process credit requests, resolve mis-shipments and provide proof of deliveries
• Provide customer support while expertly navigating between multiple computer sessions
• Resolve or investigate adequately before appropriately escalating calls to the next level

Skills

• Strong verbal and written communication skills
• Proficient in active listening to fully understand our customers' needs
• Excellent computer skills, including Microsoft Office
• Expertise in handling multiple tasks in high-volume, fast-paced work environment
• Proven ability to approach any change or new situation with a positive attitude
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed
• High school diploma or equivalent
• Experience with Office 365, Salesforce, SAP, Esker
• Experience in order management systems
• Associates degree
• 1 year of experience in Customer Service and its related tasks
• SAP Order Management experience

Company Overview