Customer Experience Agent (Bilingual-Spanish)

PatientFi is a technology-based, point-of-sale financing company focused on expanding patient access to elective healthcare treatments. They are seeking a Bilingual Customer Experience Agent to provide exceptional support to customers and medical providers, addressing inquiries and resolving issues efficiently.

Responsibilities

• Support new applicants and answer all questions regarding PatientFi
• Support medical providers and their teams
• Respond to patient borrower questions through phone, live chat, and email
• Maintains customer records by updating account information
• Address borrower complaints and disputes with empathy and professionalism, working to resolve issues efficiently while maintaining a high standard of customer satisfaction
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Skills

• Strong customer service skills
• Professional proficiency in Spanish required (ability to communicate with Spanish-speaking clients)
• Comfortable working in a fast-paced start-up environment
• Proficient in the Google Suite of applications
• College degree or relevant work experience
• Speak English Fluently; Spanish speaker desired
• Experience in Zendesk
• Customer Service: 1 year

Benefits

• Medical, dental, and vision premiums covered at 80% for employees and dependents
• Unlimited PTO
• 401(k)
• Parental leave
• AD&D policy provided at no cost to employees

Company Overview