Customer Contact Center Rep | Flex

Allianz Life is a trusted insurance and asset management company, seeking a Customer Contact Center Representative. The role involves providing prompt and accurate responses to telephone inquiries from customers and financial professionals, managing diverse clientele, and ensuring excellent customer service in a structured contact center environment.

Responsibilities

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
• Build relationships by listening, paraphrasing, and problem solving
• Provide clear information
• Manage a diverse clientele
• Emphasis on attendance and punctuality
• Support basic Allianz Website registration and navigation
• Research required information using available resources
• Follow up with Customers or Financial Professionals
• Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
• Utilization of artificial intelligence tools and resources (e.g. generative AI)

Skills

• High School Diploma or GED required
• Aim to exceed standard call center metrics while providing excellent customer service
• Computer proficiency skills
• Process, focused on customer relationships
• Work shift-times between 7am-6pm
• For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship

Benefits

• Comprehensive medical, dental and vision plan options
• Flexible spending and health savings accounts
• Tuition reimbursement
• Student loan retirement program
• Generous annual paid leave
• An outstanding 401(k) company match
• Life insurance
• Discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias

Company Overview