Customer Care Support Technician

Segra is one of the largest independent fiber network companies in the nation, and they are seeking a qualified and experienced Customer Care Support Technician to join their team. The role involves providing technical support and customer service while working in a hybrid position across various office locations.

Skills

• Associates Degree in Technical Discipline preferred or Equivalent/Related Work Experience
• 1 Year of Information Technology, Technical Support, Troubleshooting Experience and customer service experience required
• Strong communication and listening skills are a must
• Proficient Computer Skills required
• Excellent written and verbal communication skills
• Empathetic listener and persuasive speaker
• The ability to work across teams for resolution
• Must possess the ability to think strategically/analytically to propose optimal solutions rather than addressing the symptoms from a service delivery/voice network support perspective
• Must be adaptable while performing well under pressure
• Ability to take independent action based on technical skills and sound judgment while prioritizing based on need
• Must demonstrate the ability to assume new levels of responsibility and deal effectively with other people
• Understanding of Layer 1 (Physical Layer) such as copper loop, T1, DS3, and fiber services is a must
• Understanding IP Telephony protocols is a must
• Understanding network protocols, troubleshooting methodologies and equipment testing/provisioning and/or relatable work experience within the communications industry is a must
• Understanding of Layer 2 and Layer 3 Ethernet services is preferred but not required
• Understanding SIP, ISUP/SS7 signaling and TDM technology is preferred
• Understanding of managed services is preferred but not required

Benefits

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Company Overview

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